This role will require security clearance
What you will do:
- L1-Fault Management Level Assurance Support Activities
- L1-Fault Management Level Incident Management
- Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services.
- Support 2nd level team in meeting or exceeding the data & system Nodes network availability targets & responsibilities.
- To work within well-defined system support guidelines.
- To prioritise faults to meet SLA/WLA.
- To do L1-FM level investigation of alarms & faults/cause related to system/network problems.
- To ensure accurate working methodology!
- To coordinate with all teams to handle emergencies and if required coordinate with stakeholders (MSIP).
- To work on alarms, trouble tickets and do L1-FM level investigation of faults/cause related to system/network problems.
- To participate in internal discussions in view to improve overall network performance and make recommendations wherever possible.
You will bring
- Qualifications: Degree or equivalent experience within Electronics & Telecommunication Engineering/or equivalent
- Industry experience: IP/Data/System/ISP/Enterprise
- Years of experience: 2-6 years of Practical Knowledge
- Must have superb interpersonal skills and able to handle end Customers to ensure their problems are addressed.
- Very good knowledge of *nix systems, RedHat Linux and associated systems such as satellite would be an advantage
- Understanding of the TCP/IP and standard protocol suites (ARP, ICMP TCP, UDP, TFTP, DNS, HTTP, NTP etc)
- Experience in troubleshooting issues in a complex server network environment with knowledge of key ISP technologies such as DNS, RADIUS, NTP, DHCP etc
- Good experience of multi-vendor server hardware platforms such as Oracle, HP, Cisco, Netapp etc and Unified / Hyperconverged systems (Dell VxRail, Cisco UCS etc)
- Experience of working with virtualization technologies such as VMWare ESXi / VSAN, KVM etc.
- Understanding of network routing/switching protocols, load balancers etc. would be beneficial to the role
- Delivering results and Meeting Customer Expectations.
- Ability to influence, persuade and mobilise internal/external resources to fulfil customer requirements and well organised and able to do multi-tasking, problem solving and strategic thinking.
- Ability to deliver clear and concise reports/feedback to peers and management, adapting the style of communication appropriately to the audience/receivers.
- Ability to influence and persuade multi-customer NOC teams on fault ticket quality to fulfil field engineer requirements.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || Reading
Req ID: 786906
Skills Required
- Degree or equivalent experience in Electronics & Telecommunication Engineering or equivalent
- 2-6 years practical experience
- Experience in IP/Data/System/ISP/Enterprise environments
- Security clearance (required)
- Very good knowledge of *nix systems and RedHat Linux
- Knowledge of TCP/IP and protocol suites (ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP)
- Experience troubleshooting complex server/network environments and ISP technologies (DNS, RADIUS, NTP, DHCP)
- Experience with multi-vendor server hardware platforms (Oracle, HP, Cisco, NetApp) and hyperconverged systems (Dell VxRail, Cisco UCS)
- Experience with virtualization technologies (VMware ESXi, VSAN, KVM)
- Superb interpersonal skills and ability to handle end customers
- Ability to deliver clear concise reports and influence cross-team stakeholders
- Familiarity with network routing/switching protocols and load balancers
- Knowledge of RedHat Satellite or similar systems
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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