Jobs at Network Plus

Own customer experience activities before, during, and after utility projects. Resolve enquiries and complaints within one working day, conduct surveys and courtesy calls, manage walk-off visits, analyze customer feedback and failures, track KPIs, produce reports, escalate major complaints, and support vulnerable customers. The role requires utility-sector experience, strong customer and stakeholder management, commercial awareness, independent prioritization, a driving licence, and successful DBS clearance.

Own customer experience activities across projects, including feedback collection, courtesy calls, walk-off visits, complaint resolution, KPI reporting, and escalation management. The role supports customer satisfaction targets, coordinates with planning and call center teams, manages vulnerable customers, identifies service trends, and drives improvements. Utilities experience, strong communication and management skills, a driving licence, and a successful DBS check are required or desirable.

Provides HR and training administration across recruitment, onboarding, employee records, training compliance, reporting, payroll-related changes, and leaver processing. Acts as a first point of contact for employee and manager queries, maintains HR inboxes and systems, prepares Excel reports, coordinates documentation, supports training records and recharges, and ensures employee data and ID records remain accurate and compliant.

Supports traffic management project delivery by coordinating client relationships, depot activities, programmes, quotations, billing, documentation, purchase orders, and commercial changes. The role also contributes to business development, lead generation, client onboarding, CAD drawing verification, KPI monitoring, and project handovers while ensuring accurate paperwork, value engineering, and compliance with company processes.

Manage yard and stores activities, including stock issuing, inventory checks, cataloguing, material distribution, supplier coordination, purchase-order verification, PPE availability, housekeeping, and health and safety compliance. The apprenticeship is intended to develop into a Storesperson role.

Leads the subcontract payment team, overseeing weekly and ad hoc payment runs, high-value transactions, statutory CIS and CITB returns, financial controls, compliance reporting, and process improvements. The role provides team leadership, ensures accurate and timely payments, interprets relevant legislation, maintains records, and supports strong relationships with internal stakeholders and subcontractors.

Provides administrative and coordination support to utility operations, including customer communications, contractor and supervisor liaison, works management system updates, job pack distribution, reporting, issue escalation, and safety reporting. The role requires strong organization, attention to detail, customer service, Microsoft Office proficiency, and the ability to prioritize work under tight deadlines.

Partners with senior leadership and clients to identify and deliver improvements across people, processes, and systems. Analyzes and redesigns business processes, gathers and documents requirements, supports system rollouts, change adoption, UAT, defect resolution, governance, reporting, and third-party coordination. Acts as the connection between business teams, IT, Product Owners, clients, and suppliers while tracking measurable benefits and delivery outcomes.

Provides administrative and operational support by coordinating internal and external communications, maintaining works management and client databases, preparing job packs and reports, recording and escalating issues, and supporting service-level objectives. The role requires strong customer service, organization, attention to detail, Microsoft Office proficiency, and the ability to prioritize tasks under tight deadlines.

Manage customer and client enquiries through telephone, website, and email channels. Provide consistently high-quality customer service, maintain accurate customer and company databases, record and escalate issues, and resolve complaints within agreed timescales, KPIs, and SLAs. The role requires strong organization, time management, attention to detail, IT literacy, and the ability to prioritize competing contacts effectively.

Coordinate streetworks programming, permits, notices, and compliance to meet service-level agreements and customer expectations. Maintain accurate works-management records, validate and transmit permit requests, monitor outstanding issues, manage third-party coordination, analyze charges and penalties, distribute jeopardy reports, and escalate risks. Provide call-desk and general administrative support while driving operational improvements and reporting safety issues according to company procedures.

Prepare monthly management accounts, lead month-end close, reconcile balance sheets, and analyze financial performance. Support budgeting, forecasting, variance analysis, profitability, cash flow, and working capital initiatives. Partner with commercial and operational stakeholders, provide business insights, maintain financial controls, support audits, and improve finance processes. The role also contributes to acquisition integration, finance transformation, and continuous improvement, with occasional UK travel.

Coordinate streetworks programming, permits, notices, and compliance activities to meet service-level agreements and customer expectations. Maintain accurate records in works management systems, monitor performance, resolve and escalate issues, manage third-party coordination, analyze charges and penalties, circulate jeopardy reports, and provide call desk and administrative support. The role also promotes continuous improvement and ensures safety issues are reported appropriately.

Manage procurement categories through strategic sourcing, competitive tendering, supplier negotiations, contract support, spend analysis, and supplier performance management. Identify cost savings, mitigate supply chain risks, ensure compliance, and provide procurement insights through reports and dashboards. Partner with operational, commercial, finance, and functional stakeholders while supporting supplier onboarding, governance, contract renewals, and project mobilization.

Manage end-to-end civil works for a water rehabilitation contract, leading teams and subcontractors to deliver projects safely, on time, within budget, and to client standards. Responsibilities include contract P&L, programme coordination, health and safety, streetworks performance, quality compliance, reporting, staff development, site inspections, incident investigations, and commercial administration. The role requires utility-sector experience, technical problem-solving, and strong operational leadership.

Leads HSEQ performance, compliance, assurance, governance, reporting, and analytics across a complex operational organisation. Oversees specialist teams, health surveillance, subcontractor compliance, dashboards, data governance, regulatory monitoring, and risk analysis. Advises senior leaders, identifies performance trends and emerging risks, drives continuous improvement, and presents actionable insights to governance boards. Requires strong HSEQ leadership, regulatory knowledge, Business Intelligence expertise, stakeholder management, and an H&S qualification such as NEBOSH Diploma or NCRQ Level 6.

Supports utility streetworks programming and compliance by submitting and managing notices and permits, coordinating with councils, supervisors, subcontractors, clients, and third parties, monitoring jeopardy reports, resolving issues, managing Section 74 charges and fixed penalties, maintaining works systems, and providing general administrative support.

Administer highway work permits and notices, monitor permit conditions, deadlines, compliance, defects, interims, and statutory penalties. Maintain accurate records across spreadsheets, works management, incident management, and tracking systems. Produce daily and weekly street works quality reports, escalate issues, investigate complaints, and support service-level achievement through clear communication with internal and external stakeholders.

Design Engineer responsible for producing detailed water and wastewater infrastructure designs, maintaining H&S/CDM 2015 compliance, managing drawings and submissions via CEMAR, coordinating with project and client teams, mentoring junior designers, performing site investigation drawings, and delivering weekly design reports.

Manage multiple gate, barrier and access-control installation, maintenance and service contracts from order to handover. Plan resources, coordinate engineers and subcontractors, control budgets and variations, ensure commissioning and compliance, maintain client relationships, and drive health & safety and operational improvement.