Jobs at Network Plus

Manage customer and client enquiries through telephone, website, and email channels. Provide consistently high-quality customer service, maintain accurate customer and company databases, record and escalate issues, and resolve complaints within agreed timescales, KPIs, and SLAs. The role requires strong organization, time management, attention to detail, IT literacy, and the ability to prioritize competing contacts effectively.

Coordinate streetworks programming, permits, notices, and compliance to meet service-level agreements and customer expectations. Maintain accurate works-management records, validate and transmit permit requests, monitor outstanding issues, manage third-party coordination, analyze charges and penalties, distribute jeopardy reports, and escalate risks. Provide call-desk and general administrative support while driving operational improvements and reporting safety issues according to company procedures.

Manage payroll operations for more than 5,000 employees across weekly, fortnightly, and monthly cycles. Lead payroll supervisors and clerks, ensure compliance with tax and employment legislation, oversee calculations and statutory deductions, reconcile HMRC accounts, authorize payments, resolve employee queries, prepare reports, support audits, and improve payroll systems and procedures in partnership with HR, Finance, Treasury, and external agencies.

Administer contract payment processes, including client payment applications, manual submissions, order closures, substantiation requests, and issue resolution. Produce reports, maintain databases, support contract variations, review depot profit and loss statements, assess subcontractor applications, and provide commercial performance and margin analysis to depot managers. The role also requires effective collaboration with internal teams, clients, and subcontractors.

Prepare monthly management accounts, lead month-end close, reconcile balance sheets, and analyze financial performance. Support budgeting, forecasting, variance analysis, profitability, cash flow, and working capital initiatives. Partner with commercial and operational stakeholders, provide business insights, maintain financial controls, support audits, and improve finance processes. The role also contributes to acquisition integration, finance transformation, and continuous improvement, with occasional UK travel.

Develops and manages NEC3 and NEC4-compliant project programmes across multiple contracts. Uses Primavera P6 and Microsoft Project to create baselines, monitor progress, analyze critical paths, assess delay and change impacts, and prepare recovery plans. Supports compensation events, contractual claims, forecasting, resource planning, tender activities, and project controls. Collaborates with delivery, commercial, operational, and site teams while presenting programme updates to internal and external stakeholders.

Provides administrative and planning support by booking works, maintaining accurate management-system records, coordinating operational job packs, handling customer communications, producing reports, escalating issues, and ensuring service levels, safety procedures, and client requirements are met.

Lead South East growth strategy by expanding regulated utility framework revenue, developing senior client relationships, building pipelines, and entering adjacent security-critical infrastructure markets. The role focuses on utilities, defence, custodial facilities, data centres, and wider critical national infrastructure. Responsibilities include account planning, opportunity qualification, market intelligence, capture strategy, cross-functional bid leadership, framework growth, and potential M&A development.

Coordinate streetworks programming, permits, notices, and compliance activities to meet service-level agreements and customer expectations. Maintain accurate records in works management systems, monitor performance, resolve and escalate issues, manage third-party coordination, analyze charges and penalties, circulate jeopardy reports, and provide call desk and administrative support. The role also promotes continuous improvement and ensures safety issues are reported appropriately.

Supports traffic management project delivery by coordinating client relationships, depot activities, programmes, quotations, billing, documentation, purchase orders, and commercial changes. The role also contributes to business development, lead generation, client onboarding, CAD drawing verification, KPI monitoring, and project handovers while ensuring accurate paperwork, value engineering, and compliance with company processes.

Handles customer experience activities before, during, and after utility projects. Resolves enquiries and complaints within one working day, conducts customer feedback and courtesy calls, manages escalations and vulnerable customers, coordinates walk-off visits, tracks customer satisfaction KPIs, prepares reports, and supports service improvement. The role requires independent prioritization, stakeholder liaison, customer communications, utility-sector understanding, and occasional on-site project engagement.

Manages customer experience activities before, during, and after utility projects. Resolves enquiries and complaints within one working day, conducts customer feedback activities, supports vulnerable customers, escalates major issues, and coordinates walk-off visits. Tracks customer satisfaction KPIs, prepares reports, identifies service trends, communicates with customers and stakeholders, and drives improvements while working independently across project sites.

Supports operational performance analysis for the Welsh Water contract by collecting and validating data, producing reports and Power BI dashboards, monitoring KPIs, identifying trends and root causes, and improving data quality. The apprentice assists with management information, reporting documentation, stakeholder communication, and continuous improvement while completing a Level 4 Data Analyst Apprenticeship.

Manage procurement categories through strategic sourcing, competitive tendering, supplier negotiations, contract support, spend analysis, and supplier performance management. Identify cost savings, mitigate supply chain risks, ensure compliance, and provide procurement insights through reports and dashboards. Partner with operational, commercial, finance, and functional stakeholders while supporting supplier onboarding, governance, contract renewals, and project mobilization.

Manage end-to-end civil works for a water rehabilitation contract, leading teams and subcontractors to deliver projects safely, on time, within budget, and to client standards. Responsibilities include contract P&L, programme coordination, health and safety, streetworks performance, quality compliance, reporting, staff development, site inspections, incident investigations, and commercial administration. The role requires utility-sector experience, technical problem-solving, and strong operational leadership.

Leads HSEQ performance, compliance, assurance, governance, reporting, and analytics across a complex operational organisation. Oversees specialist teams, health surveillance, subcontractor compliance, dashboards, data governance, regulatory monitoring, and risk analysis. Advises senior leaders, identifies performance trends and emerging risks, drives continuous improvement, and presents actionable insights to governance boards. Requires strong HSEQ leadership, regulatory knowledge, Business Intelligence expertise, stakeholder management, and an H&S qualification such as NEBOSH Diploma or NCRQ Level 6.

Designs and maintains Microsoft Fabric data pipelines, lakehouses, warehouses, ETL/ELT processes, semantic models, and governance frameworks. Supports legacy data warehouse migration, platform optimisation, data quality, security, monitoring, troubleshooting, and self-service analytics. Collaborates with analysts, BI developers, stakeholders, and technical teams to deliver scalable, reliable enterprise data solutions and contribute to architecture standards and documentation.

Supports utility streetworks programming and compliance by submitting and managing notices and permits, coordinating with councils, supervisors, subcontractors, clients, and third parties, monitoring jeopardy reports, resolving issues, managing Section 74 charges and fixed penalties, maintaining works systems, and providing general administrative support.

Administer highway work permits and notices, monitor permit conditions, deadlines, compliance, defects, interims, and statutory penalties. Maintain accurate records across spreadsheets, works management, incident management, and tracking systems. Produce daily and weekly street works quality reports, escalate issues, investigate complaints, and support service-level achievement through clear communication with internal and external stakeholders.

Design Engineer responsible for producing detailed water and wastewater infrastructure designs, maintaining H&S/CDM 2015 compliance, managing drawings and submissions via CEMAR, coordinating with project and client teams, mentoring junior designers, performing site investigation drawings, and delivering weekly design reports.