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Marketing & CommunicationsJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce's Messaging and Solutions Marketing org is one of the most visible marketing organizations in the company responsible for how the world understands Salesforce across our core products and company narrative. This role is the business operations engine of that org.
You'll work directly with the Sr. Director of Messaging Strategy & Operations as their business operations partner, and you'll own the numbers: the org's budget, its headcount plan, and the financial scenario modeling behind every organizational decision. This is a delivery role for someone who has been in the spreadsheets — when leadership hands down a target with a two-week deadline, you're the person who models the scenarios, protects valuable work, and gets the org to an answer.
You'll prepare materials that go to the CMO, support the org's EVP walk into reviews with our CEO, and have a direct hand in the calls that support steering the org’s direction. If you want proximity to how Salesforce's story gets made and support the business behind it, this is that role.
What You'll DoStrategic operating partner: support and prepare CMO- and CEO-ready materials; synthesize messy, incomplete inputs into the crisp point of view a senior leader needs to decide or flag, and translate strategy into something the org can actually execute
Own headcount planning end to end: be the single source of truth for the org's headcount planning: every position, backfill, geo/level change, and transfer modeled against budget targets; partner with Central Planning, finance planners, and Employee Success on position management, approvals, and org changes
Lead budget planning and financial operations: track spend across programs, headcount, contractors, and T&E; run requarterizations and incremental funding requests; build budget models in Excel/Google Sheets the team can actually use; prep quarterly Spend Health Reviews for the EVP alongside our functional planners
Run incremental, reduction and scenario modeling under pressure — when targets and requests land, model options quickly and strategically: changes, additions, reductions, geo arbitrage, budget ratio conversions; surface risks before they reach the Sr. Director's desk
Drive the org's planning rhythm — support the V2MOM process (team planning/goals - method owners, milestones, readiness), annual and quarterly planning checkpoints, action tracking, and decision capture; keep leadership forums sharp
Use and build AI tools — experiment with Claude Code and Salesforce's internal AI environment to automate tracking, synthesis, and reporting workflows
5+ years in business operations, FP&A, strategy & operations, or workforce/headcount planning — non-traditional backgrounds welcome, but hands-on operational delivery is essential
Demonstrated spreadsheet fluency (Excel and Google Sheets): you've built and maintained budget and headcount models, handled reductions, and can walk us through a live model — not describe one in the abstract
Experience running full budget planning cycles: strategic initiatives planning, tracking spend, modeling cuts, working with central/functional planners, hitting targets
Experience with strategic headcount or workforce planning — position tracking, backfills, org changes — ideally in partnership with an FP&A or central planning function
Strong written and verbal communication; able to draft executive-level materials independently
Track record of building structure in ambiguous environments and driving work forward without oversight
Background in strategy consulting (with hands-on delivery), FP&A, or strategy & ops at a high-growth or matrixed company
Experience supporting workforce actions (reductions, increases, reorgs) with the judgment and discretion they require
Hands-on curiosity about AI tools; experience with Claude or Claude Code a plus
Comfort operating across senior stakeholders in a matrixed org; you see range as an opportunity
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.Skills Required
- 5-7 years of experience in business operations, strategy & operations, program management, or related function
- Strong program and project management skills
- Excellent written and verbal communication skills
- Ability to build structure in ambiguous environments
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
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Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
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Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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