Messaging Specialist Information Technology (IT)

Administers and manages SCOR’s Microsoft Exchange and Office 365 messaging platforms to ensure security, compliance, and availability.

•    Administration and operation of Microsoft Exchange and Exchange Online messaging environments
•    Responsible for implementing and maintaining workload identities for Azure Communications Services
•    Administration, operation and troubleshooting messaging protocols and APIs utilized (including but not limited to)
           SMTP/POP/IMAP
           Graph API
          Azure Communications Services
•    Provides second level of support for all Microsoft 365 and Entra ID issues
•    Responsible for ensuring least privilege access controls are properly implemented for accessing Microsoft cloud environment utilizing the Priviliged Identity Management (PIM) tool
•    Maintains email hygiene block and allow list processes
•    Investigation and diagnosis of mail flow issues within Microsoft Exchange Online, Microsoft Exchange and Proofpoint systems
•    Identify and ensure that interim IT solutions are provided so that the business continues to operate efficiently even if technical issues are encountered with standard processes.
•    Compliance with corporate and regulatory audit best practices (Solvency II) including maintenance of up to date documentation of IT Commodities/Account management processes and procedures and system support documentation.
•    Support and participate in global IT projects as defined by the project team including testing, user acceptance testing and to provide regular up-dates on status of projects.
•    Organize and provide training of SCOR Users on Microsoft messaging systems as required
•    Contribute and represent the IT Commodities team on SCOR internal social media platforms.
 

Experience: 
•    Advanced level of expertise on platforms
         Microsoft Exchange Online
         Microsoft Exchange
         Microsoft Entra ID (Azure Active Directory)
•    Intermediate level of expertise on platforms
         Microsoft Teams
         SharePoint Online/OneDrive for Business
         Active Directory
•    Advanced understanding of Role Based Access Control (RBAC) 
•    Profound IT knowledge and troubleshooting skills
•    Experience in project management

Personal Competencies:
•    Essential: Service oriented IT Support skills including upper Management level support. Understands the customer needs and offers solutions in line with the SCOR company guidelines.
•    Takes ownership of various IT Service requests such as incidents/requests/changes/problems
•    Appropriate communication skills to the management, colleagues and end users.

•    Global Team player.
•    Is willing to work off hours if required in order to support case.

Digital Competencies:
•    Essential: Good understanding of IT systems and business process flows.
•    Strong competency in computer systems in a Microsoft (Current Windows Operating systems and Office applications, Windows management tools) based environment including basic skills in back office administration systems.
•    Experience with ITSM tool ServiceNow preferred.
•    Strong competency with market leading mobile communication devices.
•    Experience in design and specification of IT systems or process flows.

Required Education 
•    Profound IT Knowledge
•    Certified by an acknowledged Information Technology education provider.

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As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.