Merchant Service Operations Manager

Reposted One Month Ago
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Post Falls, ID, USA
Hybrid
100K-100K Annually
Senior level
eCommerce • Legal Tech • Professional Services • Software • Data Privacy
Employees, Customers, Then Profit
The Role
The Merchant Service Operations Manager will create and manage a credit card processing service for clients, build relationships with banks, and implement strategies for client retention.
Summary Generated by Built In
Overview
Corporate Tools in Post Falls, Idaho is searching for an expert who knows the ins and outs of all things credit cards, credit card processing and merchant services. You will be part of the beginning stages of creating a brand new service to our clients that will assist in offering complete online payments for their business. You will work with a team of developers, marketers and finance personnel to create, market and launch this service to thousands of clients throughout the country. Our business model will be cost plus a very minimal monthly fee for access to the incredible pricing we'll pass on. We are an Agent right now and in the process of becoming an ISO. If you've ever wanted to build an ISO from the ground up, where the customer comes before nickel and dime fees, this is your chance. It's a messy industry and we want to do it at a high level. This position is coded as "Hybrid" which means after initial training and on-boarding which will take place in office, occasional remote work is available. However, this role will be expected to continue to work in our Post Falls, Idaho office 2-3 days/week.
Wage
Up to $100,000 / year
Benefits

  • 100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option.

  • Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want.

  • Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one.

  • Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever.

  • No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.

Responsibilities
  • Build an awesome credit card processing service for our clients that doesn't suck
  • Build and maintain relationship with sponsoring bank and credit card network
  • Develop creative strategies for attracting and retaining clients
  • Help us build a service from agent to ISO
  • Manage product launch and continuously search for ways to offer better service to our clients

Requirements
  • 5+ years previous experience managing and understanding the full scope of credit card processing, merchant services and independent sales organization
  • Previous experience running an Independent Sales Organization
  • Understand and stay current on industry trends
  • Ability to work in dynamic and fast-paced environment
  • Self motivated, independent learner and critical thinker
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire, and to become fully-vaccinated within three weeks after date of hire, to be considered for the job.

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Merchant Service Operations Manager
Post Falls, ID
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Why Work Here
You've worked in this industry for awhile but you're tired of working in a business model that relies on a bait and switch mentality with increased fees on clients. You're ready to work for a company that prides itself on honest contracts and protecting clients privacy while never letting money get in the way of the relationship with our clients.

Skills Required

  • 5+ years previous experience managing and understanding credit card processing
  • Previous experience running an Independent Sales Organization
  • Ability to work in dynamic and fast-paced environment
  • Understand and stay current on industry trends
  • Self motivated, independent learner and critical thinker

What the Team is Saying

Jason
Joshua Stubb
Vanessa Sickles
Josh Groeschl
Hank

Corporate Tools LLC Compensation & Benefits Highlights

  • Healthcare Strength — Health coverage is described as 100% employer‑paid for employees, including medical, dental, and vision, with HSA/buy‑up options available. This breadth and employer coverage make healthcare a standout component of the package.
  • Leave & Time Off Breadth — Time off starts at roughly 22 days of PTO plus 4 holidays, increases with tenure, and transitions to flexible/unlimited PTO after five years. This structure indicates generous leave availability from the outset with meaningful progression.
  • Retirement Support — A Safe Harbor 401(k) with up to a 6% company match and no vesting period is offered. Immediate ownership of the match and a relatively strong contribution rate support long‑term savings.

Corporate Tools LLC Insights

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The Company
HQ: Post Falls, Idaho
1,200 Employees
Year Founded: 2014

What We Do

Corporate Tools is proudly, stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits, every time. We build the behind-the-scenes tools that keep businesses running: software, LLC filings, registered agent service, website and domain registration, address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real, messy, confusing problems of starting and running a business, while keeping your privacy intact and making your life a whole lot easier.

Why Work With Us

We’re privately held, debt free, and focused on people. Not investors. That means we can keep hiring folks we like, building tools that actually work, and making sure our customers are taken care of. If you want to know more about what values drive us, check out our Company Principles.

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Corporate Tools LLC Teams

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People Operations
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Customer Success
About our Teams

Corporate Tools LLC Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.

Typical time on-site: Flexible
HQPost Falls, Idaho
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