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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
As a Member Remediation Specialist you will be responsible for working alongside Engineering, Operations, and Business Leaders to help create and execute remediation plans for member impacting issues, incidents, and other events as needed. This includes member email communications through Braze, organizing restitution efforts, and assisting with agent-facing messaging (banners, hot topics, guided comms). You will also manage the intake, dissemination, and documentation of customer-facing remediation activities for Operations and Risk, working cross-functionally across all business units to ensure actions are completed timely and accurately.
What you’ll do:
- Engage with Engineering, Operations, and Business Leaders during member-impacting events to determine necessary remediation efforts.
- Partner with Compliance, Legal, and other business units on planned action items and communications when needed.
- Ensure timely communication of remediation efforts to both members and internal staff.
- Provide regular updates on intake, expected completion timeline, and closure of remediation tasks to internal stakeholders.
- Maintain reporting of all remediation activities, including status, impact, and next steps.
- Gather, retain, and supply evidence of all remediation activities completed.
- Work on an On-Call rotation to support emergency after-hours incidents.
What you’ll need:
- Strong written and verbal skills for communicating with both SoFi members and cross-functional SoFi business units and leadership.
- Extensive knowledge of SoFi’s internal processes and products.
- Ability to work in a fast paced environment.
- Experience with Google and Microsoft products (Sheets, Excel, Docs, Slides).
- Analytical mindset with the ability to understand complex requests from multiple areas of the business.
- Must be detail oriented with the ability to multi-task and manage competing priorities.
Nice to have:
- Experience with internal tools such as Braze, AirTable, Tableau and Workfront.
What the Team is Saying
SoFi Compensation & Benefits Highlights
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Healthcare Strength — Benefits materials describe comprehensive medical, dental, and vision coverage with mental‑health support, EAP, and wellness programs. Feedback suggests some plans include options with 100% company‑paid premiums.
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Parental & Family Support — Parental and family supports include up to 12 weeks fully paid parental leave, fertility/adoption resources, and subsidized backup child and elder care. Pet insurance is also available.
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Leave & Time Off Breadth — Time away benefits include flexible vacation for exempt employees, generous PTO/sick time for non‑exempt staff, and paid holidays. Early‑release “SoFi Fridays” are also cited.
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
