Mechanical Breakdown Insurance Claims Officer

Why work with Assurant?

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.  

Some of the benefits we offer to our team members are:

• Development programs and study grants and support for higher education
• Cultural day off to celebrate what’s important to you
• International and local mentoring programs
• Diversity panels and employee resource groups
• Hybrid work model - 3 days in office, 2 days from home after a successful training period - Monday to Friday standard business hours - no late nights or weekends!
• 2 mental health recharge days per year
• Annual health & wellbeing allowance to contribute to your overall wellbeing
• Volunteering opportunities to give back to a cause that is important to you

What’s the role about?

We are seeking a Mechanical Breakdown Insurance (MBI) Claims Officer to join our team on a permanent basis, based in our central Auckland offices. This role assists policy holders, dealers, and repairers with policy coverage queries and claim lodgements, driving customer satisfaction.

This role utilises your automotive technical expertise to diagnose and interpret mechanical failures, validate repair scope and costs and negotiate outcomes with repairers. Due to the nature of this role, the successful applicant is required to have their Automotive Trade Certificate.

Reporting to the MBI Team Leader, you would be responsible for:

• Registering, assessing and processing all insurance claims assigned to you, making decisions or making recommendations to approve/decline claims
• Following all processes and guidelines and act within delegated authority 
• Ensuring all documentation is up-to-date, accurate and correctly stored
• Building strong relationships with dealer and repair networks
• Resolving customer, repairers, and dealer complaints and/or objections 
• Responding to queries about policy coverage, the claims process, and information requests
• Working effectively in a team environment, collaborating with others and sharing your knowledge and skills to achieve team goals and objectives

About you

• Automotive Trade Certificate (required) - perfect for an experienced mechanic looking for a career pivot into the world of insurance!
• Experience handling and making claim decisions (desired)
• Technology savvy and quick to learn new systems
• Proactive attitude and willingness to learn, great team player
• Great customer service skills, ability to handle disputes in a professional manner 
• Ability to meet service levels and individual KPI’s
• Ability to prioritise and multi-task effectively
• Decision making skills and ability to problem solve
• Sound knowledge of Microsoft Office Suite

To apply

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.