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We help people secure their future and protect the ones they love.
The Role
Leads MassMutual’s Distribution Master Data Management capability, including strategy, governance, stewardship, data quality, issue remediation, operating processes, and platform partnerships. Builds and manages a data operations team, establishes ownership and standards across Product, Party, Advisor, Account, Contract, and reference data domains, and drives adoption, reporting, continuous improvement, and stakeholder engagement.
Summary Generated by Built In
Master Data Management & Operations Director
BP&AD Reporting & Information Solutions
Full Time, Hybrid
Springfield, MA or Boston, MA
The Opportunity
As the Master Data Management & Operations Director, you will lead the build-out and ongoing operation of MassMutual's Distribution Master Data Management (MDM) capability. This role is responsible for establishing the people, processes, stewardship routines, data standards, and technology partnerships needed to deliver trusted master data across critical business domains, including Product, Party, Advisor, Account, Contract, and related reference data.
This is both a capability-building and operating leadership role. You will define the MDM strategy, target operating model, and roadmap while also ensuring day-to-day data stewardship, issue management, data quality monitoring, domain health reporting, and remediation processes operate effectively.
As a hands-on leader of this newly established function, you will build and develop a high-performing team of data governance and stewardship professionals while partnering across Distribution, Data & Analytics, and Technology organizations to establish enterprise data standards, ownership models, stewardship practices, and MDM capabilities.
The Impact
You will help establish a new MDM and data support function that improves how Distribution defines, manages, monitors, and uses critical master data. Your work will strengthen confidence in the data used for reporting, analytics, planning, digital experiences, customer and advisor insights, and operational execution.
Partnering closely with business and technology leaders, you will drive data quality, governance adoption, and MDM platform evolution to improve operational efficiency, support enterprise transformation initiatives, and advance the organization's data maturity. By balancing strategy with operational execution, you will help move the organization from fragmented, manually reconciled data toward more consistent, governed, and business-owned master data.
Key responsibilities include, but are not limited to:
Organizational Leadership & Team Development
MDM Strategy, Governance & Operating Model
Data Stewardship & Master Data Operations
MDM Platform & Technology Partnership
Data Quality & Continuous Improvement
Change Leadership & Stakeholder Engagement
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-BO1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $124,800-$163,800
BP&AD Reporting & Information Solutions
Full Time, Hybrid
Springfield, MA or Boston, MA
The Opportunity
As the Master Data Management & Operations Director, you will lead the build-out and ongoing operation of MassMutual's Distribution Master Data Management (MDM) capability. This role is responsible for establishing the people, processes, stewardship routines, data standards, and technology partnerships needed to deliver trusted master data across critical business domains, including Product, Party, Advisor, Account, Contract, and related reference data.
This is both a capability-building and operating leadership role. You will define the MDM strategy, target operating model, and roadmap while also ensuring day-to-day data stewardship, issue management, data quality monitoring, domain health reporting, and remediation processes operate effectively.
As a hands-on leader of this newly established function, you will build and develop a high-performing team of data governance and stewardship professionals while partnering across Distribution, Data & Analytics, and Technology organizations to establish enterprise data standards, ownership models, stewardship practices, and MDM capabilities.
The Impact
You will help establish a new MDM and data support function that improves how Distribution defines, manages, monitors, and uses critical master data. Your work will strengthen confidence in the data used for reporting, analytics, planning, digital experiences, customer and advisor insights, and operational execution.
Partnering closely with business and technology leaders, you will drive data quality, governance adoption, and MDM platform evolution to improve operational efficiency, support enterprise transformation initiatives, and advance the organization's data maturity. By balancing strategy with operational execution, you will help move the organization from fragmented, manually reconciled data toward more consistent, governed, and business-owned master data.
Key responsibilities include, but are not limited to:
Organizational Leadership & Team Development
- Build, lead, and develop a high-performing MDM, data stewardship, and data operations team.
- Establish team priorities, operating routines, service expectations, and measures of success aligned to Distribution business objectives.
- Develop team capabilities across data stewardship, issue management, data quality, business requirements, governance operations, and stakeholder engagement.
- Foster a culture of ownership, accountability, collaboration, and continuous improvement.
MDM Strategy, Governance & Operating Model
- Define and execute the Distribution MDM strategy, roadmap, operating model, and adoption plan.
- Establish practical data ownership, stewardship roles, decision rights, standards, and accountability across core master data domains.
- Create repeatable processes for managing data definitions, source-of-truth expectations, hierarchy structures, reference data, domain inventories, and critical data elements.
- Partner with business leaders to resolve ownership conflicts, clarify data standards, and align MDM priorities to business outcomes.
Data Stewardship & Master Data Operations
- Lead day-to-day stewardship activities across assigned master data domains, including Product, Party, Advisor, Account, Contract, and reference data.
- Oversee data issue intake, triage, root cause analysis, exception management, remediation planning, and business escalation.
- Maintain stewardship procedures, business glossaries, data standards, domain documentation, ownership records, and operational playbooks.
- Coordinate recurring stewardship reviews, domain health reporting, issue management routines, and operational performance tracking.
MDM Platform & Technology Partnership
- Partner with Technology, Architecture, Engineering, and implementation partners to define business requirements, data models, matching rules, survivorship logic, hierarchies, workflows, and operating controls.
- Support MDM platform implementation, testing, adoption, operational readiness, and ongoing enhancement.
- Ensure Distribution data standards, stewardship workflows, and business rules are reflected in systems, integrations, reporting platforms, and downstream data products.
- Represent business needs in technology delivery while ensuring solutions are operationally sustainable.
Data Quality & Continuous Improvement
- Establish data quality measures, scorecards, controls, thresholds, and monitoring routines for critical master data elements.
- Drive improvements in data accuracy, consistency, completeness, timeliness, usability, and trust.
- Identify recurring data defects, manual reconciliation needs, and operational pain points, then lead cross-functional remediation efforts.
- Promote continuous improvement by strengthening controls, reducing repeat issues, and improving upstream data capture and maintenance practices.
Change Leadership & Stakeholder Engagement
- Lead stakeholder engagement, communications, and training activities that support adoption of MDM, stewardship, and data quality practices.
- Help business users understand their role in maintaining trusted master data and using governed data assets.
- Communicate progress, risks, adoption metrics, data quality outcomes, and operational health to senior business and technology stakeholders.
- Promote a mindset that treats master data as a shared business asset requiring active ownership and stewardship.
The Minimum Qualifications
- 8+ years of experience in Master Data Management, Data Stewardship, Data Quality, Data Governance, Information Management, or related data management disciplines.
- 3+ years of people leadership experience, including leading, coaching, developing, and managing teams.
- 3+ years of experience building, scaling, or operating data stewardship, MDM, data quality, or data governance capabilities in a complex organization.
The Ideal Qualifications
- Experience standing up a new MDM, stewardship, data operations, or governance function.
- Experience managing Product, Advisor, Party, Account, Contract, Customer, or reference data domains.
- Experience managing day-to-day data quality issues, data issue triage, root cause analysis, remediation planning, and stakeholder escalation.
- Experience establishing business data standards, ownership models, stewardship routines, operating procedures, and data quality measures.
- Experience partnering with technology teams to define business requirements, workflows, controls, data models, and platform capabilities.
- Experience implementing, supporting, or enhancing an MDM or data governance platform.
- Experience partnering with technology teams to define business requirements, controls, workflows, and data management solutions.
- Experience creating domain health reporting, data quality scorecards, business glossaries, critical data element inventories, or stewardship playbooks.
- Experience leading operational data issue management, data remediation routines, or business data support processes.
- Financial services, insurance, wealth management, asset management, or distribution experience.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
#LI-BO1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $124,800-$163,800
Skills Required
- 8+ years of experience in Master Data Management, Data Stewardship, Data Quality, Data Governance, Information Management, or related data management disciplines
- 3+ years of people leadership experience, including leading, coaching, developing, and managing teams
- 3+ years of experience building, scaling, or operating data stewardship, MDM, data quality, or data governance capabilities in a complex organization
- Experience standing up a new MDM, stewardship, data operations, or governance function
- Experience managing Product, Advisor, Party, Account, Contract, Customer, or reference data domains
- Experience managing data quality issues, issue triage, root cause analysis, remediation planning, and stakeholder escalation
- Experience establishing business data standards, ownership models, stewardship routines, operating procedures, and data quality measures
- Experience partnering with technology teams to define business requirements, workflows, controls, data models, and platform capabilities
- Experience implementing, supporting, or enhancing an MDM or data governance platform
- Experience creating domain health reporting, data quality scorecards, business glossaries, critical data element inventories, or stewardship playbooks
- Experience leading operational data issue management, data remediation routines, or business data support processes
- Financial services, insurance, wealth management, asset management, or distribution experience
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual provides market-competitive salaries and generous incentive pay opportunities for all employees. Whether an employee is just starting out, transitioning to a new career, or joining us as a seasoned leader — we value their contributions.
- Competitive Salary and Bonus offerings: MassMutual’s base salaries reward and recognize employees’ experience, skills and performance. Our salary ranges are regularly benchmarked within our industry and the broader job market to ensure competitiveness. Additionally, all MassMutual employees have the opportunity to receive competitive, performance-based bonuses, either annually or more frequently.
- Annual Incentive Plan (AIP): AIP awards are discretionary and based on individual and company performance, with opportunities to earn above-target bonuses in years with exceptional results. These awards consider not only what results a person achieved, but how they achieved them, rewarding behaviors that help create a productive and welcoming work environment for everyone.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Pay transparency and pay equity: MassMutual publishes salary ranges in job postings and is committed to promoting pay equity. This includes providing pay equity training to managers, reviewing the pay of employees who perform similar work as a standard practice when making compensation recommendations, and partnering regularly with independent external experts to check our work.
- Benefits as part of Total Rewards: MassMutual invests in every aspect of their employees’ well-being, providing a rewards package that goes far beyond a paycheck to support them physically, mentally, and financially. Their robust healthcare, retirement and protection benefits provide a range of support through all of life’s big moments — and, over the years, they have expanded their pioneering leave programs so employees can better care for themselves and the people they love.
- Health benefits: MassMutual offers a comprehensive suite of health and wellness benefits, focusing on solutions that support holistic well-being, aimed at improving access and outcomes for all, and provide flexibility to meet our employees’ and their families’ unique needs. Employees value our wide array of benefits, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.” (MassMutual Careers Benefits; Glassdoor). In a 2026 employee survey, one employee noted “The organization offers a wide range of programs and benefits that meaningfully support employees and foster a positive, inclusive culture.”
- Retirement and financial benefits: MassMutual provides a 401(k) plan contribution of up to 10% of eligible compensation, including up to 5% company match on employee deferrals and, for all eligible employees, a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes. The company provides a Retiree Health Reimbursement Account to eligible employees; monthly credits start at age 45. (MassMutual Careers Benefits; MassMutual 2025 Annual Report)
- Additional health programs: MassMutual offers additional benefits such as a health savings account, access to a broad network of mental health resources and providers for employees and their family members, and resources like medical and surgery decision support, healthcare navigation services, and more. All employees also have access to a Well-Being Wallet, where they can be reimbursed for up to $1,250 per year for eligible physical, mental, or financial wellness related expenses.
- Other benefits: Employees have access to an array of resources to help strengthen their overall well-being and protect the ones they love, at every stage of life. Whether growing their family, volunteering in their community, planning their legacy, or looking to save on everyday expenses like pet or auto insurance, we offer financial benefits and corporate discounts to help.
- Employee Feedback on Benefits: MassMutual conducts regular employee surveys, and benefits continuously receive positive feedback. In their 2026 survey, one employee said “...the total benefits program here at MassMutual has to be one of the best, if not the very best. It seems this company goes out of its way to make sure their employees are well taken care of." With another employee sharing “The Well-Being Wallet, education reimbursement, time off & leave programs are top notch and unlike anything I've experienced”.
- Time off & leaves: MassMutual’s flexible time-off and leave programs support employees’ well-being, help them care for loved ones, and balance personal priorities. Offerings include inclusive caregiver, bereavement, and other essential leaves; generous parental leave and financial support for adoption and surrogacy; up to 24 hours of paid volunteer time annually; and generous vacation, flexible holidays, companywide paid holidays and remote work weeks, and five “take care days.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Benefits and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
Bottom line: MassMutual supports employee wellbeing through competitive salaries and bonus opportunities, strong retirement contributions, and benefits designed to support the financial, physical, and mental well-being of employees and their families.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
