Marketplace Implementation Analyst

Job Type:

Fixed Term

Build a brilliant future with Hiscox
 

Position: Marketplace Implementation Analyst

Reporting to: Head of Risk & Operations

Location: York

Band:  I

Type: FTC until end of September 2025

About us:

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

The role:

We have embarked on a journey to transform our approach to procurement right across our business and have invested in a procurement system based on the award winning iValua solution (Marketplace). The role is primarily to support the Procurement function and the wider business in the management and efficient operation of our Marketplace solution. A key component is providing better support to colleagues in the rest of the business to navigate our systems and find the goods/services they are looking for and helping them to ‘self-serve’ where it is appropriate for them to do so.

This is an great opportunity to help shape the e2e Marketplace eco-system and enhance the customer experience of colleagues throughout Hiscox who need to buy new services or goods. You will:

• Provide the Sourcing Support Service offering advice to colleagues across Hiscox on how to buy services in a way which complies with our philosophy.
• Where colleague requests are deemed low value/low risk and they are directed to self-serve buying tools, provide advice on how to use these effectively.
• Support the successful delivery of wave 3 (US) and wave 4 (Europe) by supporting the project team with key tasks, providing analysis where required and being an integral member of the project.
• As directed by System Admins and Digital Transformation Managers manage the training library, update training material and bitesize videos to reflect current ways of working
• Maintain access rights, distribution lists etc to Ivalua ensuring compliance to agreed Hiscox access management protocol.
• Maintain the Marketplace Practice Management library structure, ensuring that all procurement process artefacts are stored accurately, version controlled and issued appropriately.
• Issue campaigns to suppliers via Marketplace to pro-actively update their details, inform them of upcoming updates and gather feedback.
• Coordinate the production of packs for any Procurement governance meetings (PLT, UKLT etc), liaising with colleagues to ensure the timely submission of documents and ensuring you produce the packs within agreement deadlines and with great attention to detail.
• Use analytic tools within the Marketplace system to produce reports which highlight opportunity in category areas while providing insight to the PLT on trends and areas of concern.
• Create monthly supplier risk management reporting clearly articulating key elements including but not limited to FSQS supplier qualification, segmentation results/progress and Critical and Important Outsource compliance to regulation in a visual and insightful way.

About you:

Do you provide awesome levels of customer service? Do you enjoy identifying trends in data and developing solutions? Do you like having a hands-on role, being at the forefront of setting up new procurement tools and processes?

Skills & Capabilities:

• You must have good communication skills and be able to extract detail from service requests being made of you.
• Dynamic and self-motivated style, with energy and ability to deliver at pace
• Good people skills, able to role model behaviors aligned to our values as a company.
• An ability to develop good knowledge of the category management process and the Ivalua system to ensure you are able to add value to the queries you receive.
• The ability to extract, interpret and analyze data across a range of finance and procurement tasks.
• Shows attention to detail in their work and takes ownership of tasks by identifying the best solutions, adhering to deadlines while mitigating relationship issues and commercial risk.
• An ability to develop good negotiation/influencing skill set and coaching capability, helping colleagues to understand Ivalua and associated tools.
• Excellent organisational and project management skills to include a high level of PC literacy, with advanced skills in Excel, PowerPoint and Word
• A good understanding of supplier assurance practices specifically supplier due diligence with an appetite to develop further in this area

Why work at Hiscox?

 It’s a simple question, with many answers. The reality is that we’re all different. And a different combination of career opportunities, perks, benefits, worklife flexibility, training, and environment may appeal to each of us.But when we talk to our people, be they newcomers or veterans, they tell us that there is a certain something about the culture of Hiscox that draws our people here and keeps them here – it’s something we call the “Hiscox factor”.It is felt in the way we interact with one another. In the values our people hold. And in our attitude to both success and adversity.It is not something that’s always easy to define through a set of words; but if you’re someone who challenges convention, someone who is passionate about helping people when they need us most, and someone who simply gets things done… then you have everything you need to succeed here.

Hybrid

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have learned that working life doesn’t always have to be in the office, and we use hybrid working to encourage a healthy work life balance. We anticipate the successful candidate for this role will be in the office up to 2 days per week.

Work with amazing people and be part of a unique culture