An In House Marketing Representative Pre Arrival with Hilton Grand Vacations is responsible for the promotion of booking eligible vacation ownership presentations, previews and the sale of mini-vacation packages to guests and visitors who will be arriving soon to our resort locations.
Responsibilities- Distribute approved promotional information and incentives to guests that are Owners, RCI Exchangers, and Renters that meet eligibility qualifications determined by Marketing management.
- Generates leads and books qualified vacation ownership sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers before they arrive at property locations via concierge phone call.
- Provides customer/concierge services to all guests projecting a professional company image via phone.
- Assist in the implementation and tracking of current and future marketing programs.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
- Conducts pre-arrival calls to owners, renters and exchangers.
- Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
- Is responsible for accurately and completely for each tour.
- Confirms appointments with guests to ensure tour reservations and driven maximize show rate.
- Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
- Distributes only HGVC authorized information, collateral and materials. Maintains location operating standards
- Reviews production reports and notifies manager of any challenges.
- Follows gifting procedures to ensure costs are met monthly.
- Contacts appropriate management with any guest issues.
- Checks availability as to not overbook tour waves.
- Carries out all other reasonable requests by management of which one is capable of performing
- Positive and driven individual
We offer excellent benefits as a Full Time Team Member! This is an hourly plus commission role with producers clearing $100,000+ (Unlimited earning potential).
Qualifications
What are we looking for:
- The ideal candidate must have at least 1-2 years of consumer service expierence
- Excellent interpersonal and guest relations skills
- Ability to work a flexible schedule (Weekends Required)
- Great on the computer
- Professional appearance and attitude
- Must be highly driven and a self-starter
- Thorough understanding of local area
- Ability to handle multiple tasks and balance priorities.
- Ability to accept rejection in a proactive manner.
Why do Team Members like Working for us?
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- At least 1-2 years of customer service experience
- Excellent interpersonal and guest relations skills
- Ability to work a flexible schedule, including weekends
- Computer proficiency
- Professional appearance and attitude
- Highly driven and self-motivated
- Thorough understanding of the local area
- Ability to handle multiple tasks and balance priorities
- Ability to accept rejection proactively
Hilton Grand Vacations Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.
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Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
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Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
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Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.
Hilton Grand Vacations Insights
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
