Job Description:
General Summary
Likewize is searching for a Marketing & Operations Coordinator to join our team in Toronto, Ontario. This position represents an existing vacancy within our organization.
In this role, you’ll have the opportunity to bring your creativity and operational know-how to our Toronto office to keep our brand elevated and our business running smoothly. From supporting marketing initiatives to overseeing office operations, you’ll be a go-to partner across various business areas of our Toronto team. This role is perfect for you if you’re excited about growing your skills and understanding our business to amplify your work.
Key Responsibilities
Operations Support (50%)
Perform set up, management and data entry for SKU’s, pricing, promotions, box orders, promotions, phone unlock, locations, etc.
Resolve and manage ongoing / constant system issues such as outages, defects, and customer performance.
Manage all follow-up communications with global IT teams regarding any issues or errors.
Manage customer inquiries and resolve issues efficiently, which include gathering relevant information to aid in problem-solving, collaborating with cross-functional teams, providing timely updates to customers with solutions.
Assist in creating process flow documentation for special projects relating to upgrading processes and reporting.
Assist with customers reporting.
Marketing Operations (40%)
Conduct market research and analyze competitors and market trends to identify opportunities.
Work with creative, sales and product teams to support the development of marketing materials for campaigns, partners, and events.
Provide light copy edits and help simplify messaging in decks and client-facing materials.
Assist in creating marketing materials that follow Likewize brand guidelines and visual standards.
Support the Canada sales team in planning and coordinating customer events.
Office Operations & Administration (10%)
Lead office administration for Canadian head office by performing all necessary office administrative duties.
Own the relationship with building management. Manage Board Room needs, parking, and any concerns regarding the facility.
Oversee all cheque-related processes for the Device Protection team as needed, including preparation, mailing, and bank deposits.
Assist HR in various aspects including preparing new hire packets, obtaining new hire equipment/passes, and planning employee engagement events.
Required Qualifications
University degree in Marketing, Business or Administration
Proven experience in operations and administration
Proficiency in Adobe Creative Cloud and Figma
Proficiency in Microsoft PowerPoint, Word, Excel, Outlook; basic competence with remainder of MS Office suite
Proficiency in AI with the ability to use AI tools to enhance work quality and efficiency
Excellent written and verbal communication skills
Solid analytic, problem solving and critical thinking abilities
Ability to work independently and collaboratively with multiple stakeholders
Energetic and eager to tackle new projects and ideas
Candidates must have access to a reliable vehicle to perform errands and occasional off-site tasks or customer meetings/activities.
Preferred Qualifications
Copywriting or editing skills
Experience working in cross-functional teams
Experience working in the wireless industry
Compensation
We are offering a salary range of $60,000 - $62,500 CAD for this position.
Top Skills
What We Do
When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.
