Market Research Analyst II

It’s about insights that are out of sight.

Are you ready to provide next level support to help deliver top-quality experience and service? Would you consider data to be your second language? Do you want the autonomy to improve processes and find solutions? If so, being an Market Research Analyst II with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Market Research Analyst II with Frost, you are our customer experience expert, conducting market research to understand and measure customer insights, trends, and experiences. In this role, you will use your effective communication skills and analytical mindset to present your findings and make recommendations to upper management. More than that, this role is about constant improvement and doing so with our signature all-win approach in mind.

What you’ll do:

• Conduct market research to understand and measure customer insights, trends, and experiences

• Visualize market findings in a way that resonates with and are intuitive for non-technical audiences

• Articulate data-driven recommendations that optimize Frost products and improve customer experience

• Communicate across all levels of the organization to advocate for impactful enhancements of Frost products and services

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes 

What you’ll need:

• Bachelor’s degree preferably in social sciences, business, or statistics

• 2+ years of market research or market analytics experience or graduate degree

• Demonstrated skill in data visualization tools such as Qualtrics or Tableau

• Fundamental understanding of data analysis tools such as Python or SQL

• Proven ability to manage multiple projects and approach tasks with a Customer-centric mindset

• Proficient in Microsoft computer applications

• Excellent written and verbal communication skills

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.