HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Job Summary
We are seeking a dynamic, tech-savvy Market Manager to join us. In this role, you will be responsible for managing and optimizing a portfolio of hotels, as well as newly acquired hotels transitioning into the HBX ecosystem. Your mission is to drive volume, increase automation, and elevate hotel self-service through a digital-first approach.
You will work with a large portfolio of hotels, leveraging tools like Salesforce, and the weekly Activity Planner to execute centrally prioritized opportunities. This is a high-impact role for someone who thrives in a fast-paced, data-driven environment and is passionate about using technology to scale performance.
Job Responsibilities
- Portfolio Optimization: Manage and grow a portfolio of hotels, focusing on automation, self-service, and digital engagement.
- Digital First Execution: Leverage tools such, and the Digital Agenda to streamline hotel interactions and maximize efficiency.
- Opportunity Management: Execute weekly opportunities using the weekly Activity Planner and monthly financial tracker to improve contracting conditions and revenue.
- Tool Proficiency: Utilize platforms such as Salesforce, Tableau, Workday, Vonage, JIRA, and TeamViewer to manage tasks and track performance.
- Hotel Consultative Selling: Apply consultative selling techniques to identify growth opportunities and enhance partner engagement.
- Cross-Functional Collaboration: Work closely with the Acquisition and Onboarding teams to support the growth of new hotels.
- Knowledge Sharing: Act as a subject matter expert (SME) and trainer for specific tools or initiatives, supporting team development and troubleshooting.
Required Skills
Communication & Negotiation
- Strong interpersonal and communication skills with the ability to influence and negotiate effectively.
- Comfortable engaging with hotel partners across different diverse regions.
Analytical & Strategic Thinking
- Ability to interpret data and performance metrics to identify trends, opportunities, and areas for improvement.
- Strategic mindset with strong time management and multitasking capabilities.
Tech Fluency & Tool Mastery
- Comfortable navigating and adopting new digital tools and platforms.
Innovation & Adaptability
- Creative problem-solving, embracing change, and seeking out new ways to improve processes.
- Agile and adaptable in a fast-paced, remote-first environment.
Results Orientation
- Highly motivated by performance metrics and revenue growth.
- Proven ability to deliver results through structured planning and execution.
Required Tech Skills
- Proficient in MS Office (especially Outlook and Teams); familiarity with Salesforce, Tableau, Workday, is highly desirable.
- Experience with Salesforce, and MaxiRoom is highly valuable
Required Qualifications and Experience
- 3+ years’ experience in managing commercial accounts in the travel or hospitality industry.
- At least 1 year of previous experience in Operations, Sourcing, Sales, Marketing, or a related area.
- Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners.
- Adept at managing multiple business priorities and complex situations with strategic thinking and composure.
- Experience in a fast-paced, dynamic environment is essential.
- Fluent in English and Portuguese; additional languages are a plus.
- Medium-level proficiency in MS Office.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Skills Required
- At least 3 years of experience managing commercial accounts in the travel or hospitality industry
- At least 1 year of experience in operations, sourcing, sales, marketing, or a related area
- Experience building and maintaining relationships with internal stakeholders and external partners
- Experience managing multiple business priorities and complex situations with strategic thinking and composure
- Experience working in a fast-paced, dynamic environment
- Fluency in English and Portuguese
- Medium-level proficiency in Microsoft Office
- Proficiency in Microsoft Office, especially Outlook and Teams
- Familiarity with Salesforce, Tableau, and Workday
- Experience with Salesforce and MaxiRoom
- Strong communication, negotiation, analytical, strategic thinking, time management, and multitasking skills
Hotelbeds Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hotelbeds and has not been reviewed or approved by Hotelbeds.
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Wellbeing & Lifestyle Benefits — Travel-industry perks such as employee travel discounts and family trip benefits are repeatedly highlighted as meaningful parts of the package. These perks are seen as distinctive add-ons that enhance overall compensation value.
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Flexible Benefits — Hybrid and remote options, including the ability to work from anywhere for a set period each year, are emphasized across company materials. This flexibility is portrayed as broadly available, strengthening work-life arrangements.
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Leave & Time Off Breadth — Paid time off is often described as decent or flexible, and some materials note extras like a day off during the birthday month. Such provisions contribute to a perception of supportive time-away policies.
Hotelbeds Insights
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
