The Market Development Specialist is responsible for the growth, compliance, and account management of assigned broker accounts within the IAA marketplace. This role develops a deep understanding of each broker account’s business model, customer base, buying activity and operational needs, then translates those insights into establishing project-based initiatives to increase commercial growth, wallet-share, and net promoter score. The Specialist serves as the primary point of coordination for assigned broker accounts, partnering across Marketplace Demand, Sales, Operations, Finance, Legal, Risk, Compliance and Customer Support to resolve issues, improve the customer experience and ensure accounts operate in accordance with IAA policies, contractual requirements and applicable standards. This role supports the Senior Manager’s strategy to grow buyer demand and strategic accounts by delivering account execution, performance insights and consistent compliance oversight.
ResponsibilitiesMAJOR ACCOUNTABILITIES
- Own growth plans for assigned broker accounts, including account objectives, engagement strategies, performance targets, and actions to increase buyer activity, transactions, and share of wallet.
- Manage the broker account lifecycle and day-to-day relationships while developing a strong understanding of account business models and IAA policies.
- Establish and support initiatives focused on commercial growth, account performance, and profitability.
- Own broker account compliance by monitoring adherence to IAA policies, account requirements, contractual obligations, and established controls.
- Document compliance findings, coordinate corrective actions, and escalate material risks when necessary.
- Analyze account performance and marketplace data to identify trends, risks, and growth opportunities.
- Prepare recommendations, business reviews, and progress updates for account stakeholders and Marketplace Demand leadership.
- Partner cross-functionally to onboard and support broker accounts, resolve operational barriers, improve processes, and represent the broker perspective in marketplace, product, and customer experience decisions.
DECISION MAKING
- Make data-driven recommendations using account performance, growth requirements, marketplace activity, customer insights, and compliance indicators.
- Prioritize account actions based on growth potential, customer impact, operational feasibility, and risk.
- Determine when recurring issues can be resolved by serving as a liaison between internal teams and assigned accounts, and when escalation to leadership, Legal, Risk, or Compliance is required.
- Balance broker account needs with IAA policies, controls, and commercial objectives to support responsible and sustainable growth.
PROBLEM SOLVING
- Identify barriers limiting broker account growth and coordinate cross-functional solutions that improve account performance and customer experience.
- Investigate account activity and compliance concerns, identify root causes, and develop clear corrective-action recommendations.
- Analyze data to identify market and performance trends, holding assigned broker accounts and internal teams accountable for implementing solutions that support growth.
- Recognize recurring account or process issues and recommend scalable improvements that benefit the broader broker account portfolio.
- Bachelor’s Degree or equivalent combination of education and relevant experience
3+ years of experience in Business, Marketing, Finance, International Business or related field; experience with account management, marketplace operations, risk or compliance preferred
Skills Required
- Bachelor's degree or equivalent combination of education and relevant experience
- 3+ years of experience in Business, Marketing, Finance, International Business, or a related field
- Experience with account management, marketplace operations, risk, or compliance
RB Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RB Global and has not been reviewed or approved by RB Global.
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Retirement Support — Retirement plans with employer matching are highlighted in multiple postings, supporting long‑term savings for U.S. employees. Plan details are positioned as a core component of the total package and are frequently called out alongside other key benefits.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is emphasized, including accessible design features such as cashless participation and look‑back/discount mechanics. Participation is portrayed as broad and a meaningful part of total rewards across regions.
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Leave & Time Off Breadth — Paid time off and company holidays are consistently described as part of the standard offering. Time away benefits are frequently praised as a strength that enhances overall compensation value.
RB Global Insights
What We Do
RB Global, Inc. (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace and trusted provider of value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its global network of auction sites and digital platform, RB Global serves customers worldwide across a variety of asset classes, including automotive, construction, commercial transportation, government surplus, lifting and material handling, energy, mining and agriculture. The company’s end-to-end marketplace solutions include Ritchie Bros., IAA, Rouse Services, SmartEquip and VeriTread. For more information about RB Global, visit rbglobal.com.
