Manager User Experience Design

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary:

The Manager, User Experience Design is responsible for leading a team of user experience (UX) design professionals in project work and professional development. The UX team supports the broader Surescripts organization in product development informed by modern user-centered design techniques, with the goal of helping the organization articulate and achieve UX outcomes that result in measurable improvements in our users’ experience of the Surescripts network.

The Manager, User Experience Design will work closely with the Director, User Centered Innovation to operationalize and implement strategies to mature our growing UX practice across the three expertise areas of Discovery Research, Design (UI & Service), and Validation. 

Surescripts is a multi-sided network, and a significant portion of the user experience is delivered through our customers’ interfaces. This necessitates a high degree of flexibility and adaptability in both process and output. This role must proactively support a diverse team tasked with rapid skill acquisition in evolving tools and techniques in an ever-changing technology landscape during a period of rapid change at Surescripts.

Responsibilities:

• Mentor and lead the User Experience Design team to improve the overall competence and effectiveness of team members.

• Manage the day-to-day priorities of the team and handle assignments and delineation of duties across the team.

• Work with the Director, User-Centered Innovation to define processes, and create protocols, templates and standards that will support the UX department’s maturing research and design operation.

• Facilitate the development of a deep understanding of our customers and end users, including their workflows and how they interact with the digital interfaces that support their work, including (but not limited to) electronic health records, pharmacy management systems, payer and PBM systems, and network management tools for yourself, the UX team, and the broader product organization.

• Work closely with functional leaders and technical teams to develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted advisor.

• Partner with the Director, User-Centered Innovation and the UX team to mature our UX practice as the team grows.

• Direct the work of UX designers and other product professionals when serving as a manager on complex projects as designated by the Director of User-Centered Innovation.

Qualifications: Basic Requirements:

• Bachelor’s degree in Human-Computer Interaction (HCI) or related field, or one or more certifications/bootcamp graduation in User Experience Design from reputable organizations such as Nielsen Norman Group, Prime Academy, etc., or equivalent professional experience.

• 8+ years of experience in a professional User Experience role or related role.

• 5+ years of experience driving projects independently.

• Training or experience with software development life cycle processes, including Agile development.

Preferred Qualifications:

• Master’s degree or higher with a focus in information architecture, human computer interaction, interaction design, product design, cognitive psychology, or related discipline.

• Prior experience managing or leading teams

• Change management experience

• Experience using Aha! for product management

• Experience with enterprise software and the medical or healthcare domain and/or working with multi-sided networks or marketplaces and/or API driven interfaces.

• Exceptional facilitation skills, adept cross-functional collaboration, and persuasive interpersonal and written communication.

• Accomplished at working both independently and collaboratively to achieve desired outcomes.

• Willingness to rapidly acquire knowledge in new domains and/or skills with unfamiliar tools.

• Eagerness to learn from engagements and team members.

• Ongoing involvement in the UX community (e.g., meet ups, participation in professional organizations such as UXPA, conferences)

• Experience with Rapid Iterative Testing & Evaluation (RITE) methodologies.

• Conversant in WCAG 2.2 accessibility standards.

• Ability to convey understanding of Human-Computer Interaction principles and common user-centered ideation, design, and validation methods through both formal and informal written and spoken communication.

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

What You’re Like

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.
 

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
 

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $167,050 - $204,150 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.