Jobs at Surescripts

Design, implement, maintain, and optimize hybrid public and private cloud infrastructure, storage, operating systems, enterprise management tools, and automation. Lead capacity planning, infrastructure cost analysis, security compliance, business continuity and disaster recovery planning, performance testing, documentation, and resolution of complex operational issues. Provide escalation support across technology departments while improving reliability, efficiency, and security.

Assesses and optimizes product performance through metrics, dashboards, user research, behavioral analysis, and stakeholder feedback. Recommends product enhancements, documents findings, serves as a product subject matter expert, supports pilot and early-adopter programs, develops product documentation, educates stakeholders, and helps diagnose product issues throughout the lifecycle.

Lead enterprise AI initiatives as a principal engineer and solution architect. Design, prototype, and deploy scalable generative AI, RAG, agentic AI, and predictive solutions. Translate business needs into technical requirements, evaluate technologies and vendors, conduct architecture reviews, and establish AI engineering, trust, safety, monitoring, and compliance standards. Mentor engineers and guide responsible AI practices across customer-facing products and internal operations.

Leads infrastructure strategy, architecture, implementation, performance tuning, security, automation, monitoring, and reliability across on-premise and cloud environments. Designs scalable, resilient systems; troubleshoots production issues; supports Google Cloud Platform operations; implements configuration management and infrastructure-as-code solutions; and ensures compliance, documentation, and secure access. The role serves as a principal subject matter expert and may lead cross-functional technical projects.

Lead strategy, commercialization, go-to-market planning, roadmap and lifecycle for an assigned health IT solution portfolio. Manage financial planning, build business cases, drive customer and partner relations, ensure regulatory alignment, collaborate cross-functionally, recruit and lead teams, and partner with Data & Analytics to create commercial solutions.

Designs, provisions, operates, and optimizes secure, highly available relational and NoSQL database platforms. Responsibilities include schema and data modeling, query tuning, cloud database operations, infrastructure-as-code provisioning, automated schema management, policy enforcement, replication, failover, disaster recovery, observability, and technology evaluation. The role collaborates with agile teams to deliver scalable, resilient database solutions for high-volume business workloads.

Lead the design, development, testing, deployment, troubleshooting, and production support of secure, high-volume software applications. Provide technical leadership across the software development lifecycle, conduct code and design reviews, improve automated testing and observability, mentor engineers, and promote Agile, security, privacy, and quality practices. Build and maintain AI-enabled components responsibly while collaborating with architects, customers, product partners, and engineering teams.

Supports sales and account management teams by positioning healthcare technology solutions, conducting prospect discovery and vetting, answering technical integration questions, leading RFP/RFI responses, representing the company at industry events, and advising customers on network requirements, standards, use cases, and implementation effort. The role also communicates market insights and future product needs to product innovation teams.

The Data & Analytics team at Surescripts transforms healthcare data into actionable insights, collaborating with various stakeholders to support critical decisions across the healthcare ecosystem.

The Senior Data Scientist leads data-driven initiatives, optimizing analytics for business decisions, mentoring staff, and ensuring data quality across healthcare projects.

Sell and commercialize Surescripts data and analytics to pharmaceutical manufacturers. Drive new business and account expansion, build C-level relationships, create account-based GTM plans, negotiate complex contracts, and achieve quarterly bookings. Collaborate with internal teams to close large deals and monitor market and competitive trends.

Lead technical design and delivery of enterprise AI solutions (generative AI, RAG, agentic AI, predictive models). Own architecture, deployment, responsible AI standards, vendor evaluations, prototyping, CI/CD/LLMOps, monitoring, and mentor engineers while aligning solutions to business outcomes and regulatory best practices.

Drive pipeline for Life Sciences sales by prospecting enterprise pharmaceutical accounts, qualifying VP+ stakeholders, booking meetings, researching account structures, documenting activity in Salesforce, and partnering with Account Executives and Marketing. Use MEDDPICC-style qualification, personalize outreach with industry/regulatory knowledge, monitor trigger events, and continuously optimize messaging and enablement.