Manager, Technical Program Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Technical Program Management

Job description:
Supports the definition of overall strategy and teams inside and outside of your organization to deliver the expected results and design approaches within products, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.
Supports development and communication of a vision that supports the broader organizational vision
Adapt to shifting goals and activities while managing multiple activities in parallel
Build and cultivate strong internal relationships and manage escalations
Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations
Creates and maintains a mechanism to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
Drives execution of an outcome from inception through successful delivery
Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.
Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern
Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up.
May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
Plays an active role in mentoring and recruiting others as well as ensuring your teams knowledge gaps are managed
All About You:
Demonstrate ability to operate with minimal guidance
Experience delivering technical programs, so you know where to look to find all the potential landmines
Proven track record of data driven decision making and applying continuous improvement methodologies across teams
Can communicate to executives, peers, and staff
Experience as a people manager with the ability to attract, recruit, and develop technical talent is a plus
Anticipate bottlenecks and adequately factor in contingency for unplanned delays
Determine if success metrics are in place and if not, you work to define them
Recognize discordant views and take part in constructive dialog to resolve them
Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery.
Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
Expert in agile delivery methodologies (scrum, Kanban, etc.)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.