Job Title
Manager, Technical Pre-Sales
Purpose of the role:
Pre-sales engineers in the Amadeus Network Planning team are responsible for identifying customer’s needs and requirements and then providing the technical capability of Amadeus Network Planning team to solve them. Pre-sales engineers are an essential part of the pre-sales cycle, as they provide a deeper level of technical/product expertise. In the particular case of Network Planning, sales engineers play an active part in the sales process including supporting opportunity identification, completing RFPs, convincing the customer to choose Amadeus (via demos, benchmarks, etc.), and supporting the negotiation / contracting process.
Main responsibilities:
Technical validation:
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Understand customer technical needs and requirements
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Proactively scope the technical solution required to address customer requirements
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Assess customers’ met and unmet needs
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Recommend solutions that optimize value for both the customer and the company.
Technical integration:
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Leverage deep product knowledge to drive customization and integration of new applications
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Troubleshoot functional/integration issues
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Define technical specifications for new software
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Assesses the performance of new software applications
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Identify potential product/process improvement areas.
Demo delivery:
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Coordinate with Sales team on demo timings
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Build and deliver advanced custom demos
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Create the proof of concepts and pilots
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Configure software to meet customer needs
Internal communication and alignment:
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Coordinate with internal sales team to align solution design with customers’ business requirements
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Ensure alignment with Solution expert on what the customer needs
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Alert Solution Experts and Account Manager of potential technology and integration risks to product installation
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Provides guidance to non-technical staff on how to use new applications effectively
About the ideal candidate:
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Master’s degree in related field (MBA, Operations Research, Engineering, Statistics / Data Science, Economics).
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At least 5 years in relevant roles relating to airline network planning. Examples include direct experience of performing network planning at airlines, related consulting to airlines, or related experiences with IT providers supporting network planning. Specific roles in these areas also include sales, consulting, delivery, and product management. International experience in the IT sector also highly valued.
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Fluent in English. Other languages (Arabic, French, Spanish) are an asset.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
