Manager, Swell

Description

Position Title: Manager, s’well

Reports to: Neighbor Services Program Manager

Department: Operations

Location: Causeway Center

Classification: On-site

Core Hours: Monday - Friday, 8:00a - 4:30p; some evenings and weekends may be required 

Status: Exempt

Range: $58,100 - $59,840

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and we are a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But we know food alone won’t solve hunger – that’s why we’re redefining that it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America Network, we will work to dismantle barriers for individuals, families, and seniors across our area – because it’s possible.

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginists, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

SUMMARY

Feeding Tampa Bay’s Neighbor Services program helps with more than just food. We know that surrounding hunger is often challenged with meeting other basic needs, like finding adequate housing, understanding health care options, locating transportation help, or accessing services to support individuals and families. Our trained team cares about our community and works one-on-one to help neighbors navigate an often complicated social services system. 

We aim to empower our community to utilize resources and services that reduce challenges caused by financial crisis. We equip neighbors with knowledge, resources, and opportunities to advance economic mobility, empowering neighbors to have a brighter, healthier future. 

JOB OVERVIEW

The s’well manager will lead our s’well (Senior Wellness) program. Recognizing the critical impact of food insecurity on older adults, our s’well Program is designed to bring comprehensive support and health into the lives of Seniors. The s’well manager spearheads the day-to-day operations and strategic growth of the s'well program, while leading cross-functional project communication and supervising s'well Navigators. 

DUTIES and RESPONSIBILITIES

Program Execution 

• Drive programmatic expansion by identifying emerging needs within the local senior community and developing targeted interventions or new service offerings. 
• Centralize the connection between services provided in the Empowerment Center to food resources available at Community Place and within our 10-county region.
• Lead, plan and organize annual program enrollment from development and promotion through execution.
• In collaboration with NS Leadership lead logistics and communication for s’well partner classes.
• Lead curriculum development for and facilitate FTB led educational classes for neighbors
• Oversee day to day execution for the s’well+ program from enrollment, transportation, resource connection, and on-site flow to ensure programs runs smoothly and on-schedule
• Oversee execution of accurate client records of neighbor engagement in the program in both the documentation and appointment systems. Report other data as required/requested by FTB’s Data and Impact team.
• Provide backup to all Neighbor Services navigators and managers as needed for program success.
• Ensure we are providing exceptional customer service to ensure Neighbors feel welcome and have a positive experience.

Program Administration

• Provide direct supervision, mentorship, and training to program staff fostering a collaborative and empathetic team culture. 
• Support Neighbor Services leadership in the strategic growth of Feeding Tampa Bay’s senior specific programming
• Serve as the primary ambassador for the s’well program and communicate with Neighbor Food Programs Manager, Transportation Manager, and Driver regularly for day to day operations. 
• Serve as POC for s’well partnerships.
• Support satellite managers for program growth and expansion
• Recruit and proactively seek off-site referral partners as needed for s’well+ program. Serve as POC for these partners and support strategic growth for program evolvement. 
• Ensure the s’well email, phone line, and voicemail, ensuring enrolled seniors receive accurate and timely updates.
• Work closely with the helpline and neighborhood teams to provide the most accurate and updated information to seniors about the program.
• Collaborate with internal teams and partner agencies providers to ensure coordinated care.
• Stay informed about community resources and services; update the NS Resource Database as needed.
• Act as a POC for volunteer questions and concerns, ensuring they feel valued and appreciated as part of the team.

Professional Compliance and Team Collaboration

• Stay current on internal processes, trends, resources, and policies affecting senior services and aging populations. 
• Participate in outreach events, workshops, and trainings to promote services and build community connections.
• Create a safe environment for Neighbors, volunteers, and team members by practicing environmental awareness, mitigating risks, and implementing safety policies.
• Uphold client confidentiality and privacy standards at all times.
• Actively participate in team meetings, case staffings, and debriefs.
• Cross-train to provide support in various Neighbor Experience areas, including but not limited to: market shopping, Neighborhood Coordination, Navigation, community events, helpline coverage, and follow-up calls.
• Serve as a first responder during natural disasters, supporting community distributions, emergency hotline coverage, and triage services as needed.
• Represent Neighbor Services programs internally and externally to the highest standard.
• Foster a positive and collaborative culture for Neighbors, volunteers, and peers within Neighbor Services.
• Embrace, uphold, and embody FTB’s mission and Grow Code in neighbor, community, and internal interactions.
• Maintain regular communication with supervisor and Neighbor Services Leadership on issues related to neighbor services, community programs, cross-agency departments, and other stakeholders.
• Occasionally represent Feeding Tampa Bay at community events and meetings.
• Participate in Community Place late night manager coverage rotation
• Assist other Feeding Tampa Bay staff on special projects.
• Commit to upholding policies, principles, and best practices for food safety.
• Other duties as assigned.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
• Bachelor’s degree and/or 4+years’ experience in social work, human services, counseling, public health, case management, or other relevant/related field
• Previous experience supervising a team.
• Customer Service Experience a Plus
• Demonstrates ability to communicate clearly and concisely, both orally and in writing
• Experience working in low-income, culturally diverse community settings and a basic understanding of the challenges and barriers faced when individuals and families seek assistance. Knowledge and experience with homeless or housing-insecure populations is a plus
• Excellent verbal and interpersonal skills; especially demonstrate ability to work with and communicate effectively over the phone and in person
• Knowledge of aging-related issues, benefits programs, and community resources. Experience providing case management or direct service to older adults strongly preferred.
• Experience working in high-stress environments. Preferred experience in crisis intervention, de-escalation, active listening, and motivational interviewing
• Ability to independently oversee multiple projects, taking the initiative to improve the program and smoothly coordinate it while maintaining a very collaborative work style with the Neighbor Experience Team– with oversight of a variety of tasks, flexibility, and adaptability are key aspects of this position.
• Comfortable with public speaking in public, including giving group presentations and training workshops to diverse audiences
• Proven ability to handle and document deliverables and data from several sources. Spreadsheet skills are a must
• Ability to work constructively with individuals (agency staff, the public, and volunteers) from a variety of socioeconomic backgrounds in culturally diverse work environments. 
• Proficient with Microsoft Office, Google Suite, Zoom, and Asana experience a plus. 
• Occasional travel required within our 10-county service region
• Possession of a valid Florida Driver’s license
• Bilingual in Spanish a plus
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.
• All internal candidates must be in good standing with no corrective actions within the last 90 days.