Job Title
Manager, Standard Implementations
Title: Manager, Standard Implementation
Position type: Permanent
Location: Buenos Aires, AR
Job ID: R21375
Job family: Product Service Management
About Your Business Area/Department:
As part of Amadeus Travel Distribution - Customer Operation unit, Standard Implementation contributes to Amadeus customer journey, from their onboarding to daily usage, by implementing Amadeus essential access rights and products aiming to maximize customer success. · Summary of the role:
The Standard implementation Associate Manager will be leading a regional team in charge of the product activation / implementation support primarily for the Americas region but also supporting the global support team in a follow the sun model. The manager will be a key stakeholder for the region as he will represent the organization with commercial teams and customers to provide the best customer experience.
In this role you’ll:
- Manages a team of Staff employees and be accountable for their performance and results
- Successfully deliver against the backlog, meeting established targets.
- Balance team workloads effectively to optimize operational efficiency.
- Encourage the exchange and distribution of knowledge among team members to enhance collaboration and skills transfer.
- Guarantee that tailored solutions or services meet customer specified requirements.
- Establish key performance metrics to measure services delivered and organizational performance. Define appropriate threshold values to indicate successful team activities.
- Maintain high Net Promoter Score for services provided.
- Execute operations within the allocated manpower budget and cost envelope.
About the ideal candidate:
- University degree
- 3 years + of experience in people management experience, in multi-cultural environment
- Travel Industry, Implementation/Delivery management or Product management experience would be a plus
Technical Competencies:
- Microsoft Office (Excel advanced knowledges), Confluence, Sharepoint
- Amadeus functional and technical knowledge would be a plus
Knowledge, Skills, and Abilities:
- Ability to communicate effectively, both verbally and in writing
- Active listening and managed by influence,
- Strong organizational skills with a high attention to detail
- Analytics skills and development concept understanding
- Languages: Fluent English and Spanish
What we can offer you:
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work from anywhere: onsite or hybrid.
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Working at Amadeus, you will find
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Application process:
The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
