The Role
Lead development and presentation of technical and commercial FM solutions for complex RFPs. Perform site assessments, pricing and financial analysis, coordinate specialist resources, draft tender documentation, present proposals to customers, and support contract mobilization while ensuring compliance, innovation, and cross-functional collaboration.
Summary Generated by Built In
We are currently recruiting for a Manager - Solutions to join our Facilities Management team in our Headquarters, located in DAFZA, Dubai Airport Freezone.
Scope: Manager-Solutions is responsible for developing and presenting technical and commercial solution in response to complex RFP’s/RFT’s. this role involves assessing scope, conducting site visits and developing technical and commercial solutions.
Financial:
- Develop competitive pricing strategies that ensure quality and align with financial goals.
- Conduct financial analysis to identify cost saving opportunities and maximize profitability.
- Conduct benchmarking against industry standards to ensure competitive and attractive pricing structures.
Customer:
- Conduct site visits to understand customer needs and project requirements.
- Identify and propose value add services that enhance the overall value proposition to customers.
- Draft comprehensive responses to RFP’s that meet customer requirements and expectations.
- Present technical solutions and proposals to customers, addressing their specific needs and concerns.
- Build and maintain strong relationships with customers to understand their evolving needs and ensure satisfaction.
- Lead mobilizations, if required, post winning the contract.
Process:
- Conduct thorough reviews of RFP’s to ensure scope compliance and identify key project requirements.
- Identify and coordinate with specialist resources needed for tender projects.
- Collaborate with other business units to ensure timely and accurate submission of tender documents such as procurement, commercial, legal etc.
- Develop detailed technical presentations and documentations for tender submissions.
- Ensure all tender submissions adhere to internal quality standards and external regulatory requirements.
Innovation:
- Identify and include innovative solutions and technologies that enhance service offerings.
- Stay abreast of industry trends and best practices to continuously improve tender responses and solutions.
- Identify new service offerings that can differentiate the company from competitors.
- Provide feedback and insights to the operations team to refine and enhance service based on tender experiences.
Selection Criteria:
- Bachelor’s degree in engineering – (Mechanical/electrical discipline)
- CFM Certification is an added advantage.
- 3 years in the similar position and 7+ years in the FM industry
- Technical skills – Knowledge of FM Processes and methods, MEP Systems, Maintenance and cleaning standards, local regulations, proven experience in developing technical and commercial solutions, excellent analytical and financial skills,
- Soft Skills - Customer Service Orientation, Critical Thinking, Problem solving, ability to work collaboratively and manage complex projects, innovative mindset with a focus on continuous improvement and value creation.
- Hard Skills - Reporting skills, Risk analysis and mitigation planning, SLA/KPI understanding
Skills Required
- Bachelor's degree in Engineering (Mechanical or Electrical)
- CFM certification
- Minimum 3 years in a similar position and 7+ years in the Facilities Management industry
- Knowledge of FM processes and methods, maintenance and cleaning standards, and local regulations
- Proven experience developing technical and commercial solutions and responding to RFPs/RFTs
- Strong analytical and financial skills, including pricing strategy and cost-saving analysis
- Customer service orientation, critical thinking, problem solving, and ability to manage complex projects collaboratively
- Reporting skills, risk analysis and mitigation planning, and understanding of SLA/KPI frameworks
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The Company
What We Do
Transguard Group is a leading business support and outsourcing provider in the UAE, specializing in cash services, security, manpower, and integrated facility services.
