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We are a global technology company in the payments industry.
The Role
The role involves leading SME product development and partnership management in EEMEA, focusing on strategic partnerships, product management, and market strategies to enhance Mastercard's SME solutions.
Summary Generated by Built In
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, SME Product & Partnership Management
Manager, SME Product & Partnership management role will support the Head of SME Product Development EEMEA, to lead the development & management of SME solutions and partnerships in EEMEA . These solutions and partnerships will support Issuers and acquirers as well as the end SME user. They may also support additional distribution partners like the governments, fintechs, and digital players.
This cross-functional position will be interfacing with global product, regional sales teams, account management, business development, and external partners to ensure Mastercard maintains and grows its leadership in the SME segment.
This role will work with the SME EEMEA Head, Global SME product team, Regional Commercialization Leads, regional delivery and account teams to develop Africa SME strategy, solutions and go to market plans to win more business and grow programs with our customers.
Role:
Partnership Strategy and Execution
• Design and execute a strategic partnership roadmap to enhance differentiation (with fintechs, ISVs, platforms, ecosystem players, etc.)• Elevate partnerships beyond distribution to include co-creation and innovation, driving competitive advantage• Guide and manage partner onboarding and commercialization pipeline
Product development
• Support the segment and collaborate with regional management and specific issuers, acquirers & partners to develop customized programs for small businesses• Provide input into global SME product management activities • Complete opportunity assessments including business cases on new ideas and concepts.
Product management
• Support the tracking and delivery of portfolio results as well as the results of new product/product enhancements to determine effectiveness and refine strategy development. • Ensure product suite is continually updated to exceed cardholder and issuer expectations, industry standards, and competitive pressures. Support ownership of competitive assessments to feed into global product/product architect organization related to drive product development needs or bundled solutions • Manage performance of existing products and issuer implementations. • Continuously assess and optimize product economics to support issuance of right products for the right segments • Support Commercialization and Account teams with customer facing small business expertise and support related to small business portfolio business development with banks and non-traditional partners • Work with Commercialization and Account teams to develop solutions to support customer segment needs and differentiate product offering
All About You
• Solid experience in the payment/technology industry in product management. • Deep understanding of the SME ecosystem, including financial institutions, fintechs, ISVs, PayFacs, and platform players.• Understanding of card issuing and payments technologies. • Proven track record in bringing ideas from creation to execution. • Strong written and verbal communication skills, ability to present to customers and at conferences • Strong business acumen • Proven track record in GTM strategy and partnership development• Understanding of competitive offerings and industry trends in the markets.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, SME Product & Partnership Management
Manager, SME Product & Partnership management role will support the Head of SME Product Development EEMEA, to lead the development & management of SME solutions and partnerships in EEMEA . These solutions and partnerships will support Issuers and acquirers as well as the end SME user. They may also support additional distribution partners like the governments, fintechs, and digital players.
This cross-functional position will be interfacing with global product, regional sales teams, account management, business development, and external partners to ensure Mastercard maintains and grows its leadership in the SME segment.
This role will work with the SME EEMEA Head, Global SME product team, Regional Commercialization Leads, regional delivery and account teams to develop Africa SME strategy, solutions and go to market plans to win more business and grow programs with our customers.
Role:
Partnership Strategy and Execution
• Design and execute a strategic partnership roadmap to enhance differentiation (with fintechs, ISVs, platforms, ecosystem players, etc.)• Elevate partnerships beyond distribution to include co-creation and innovation, driving competitive advantage• Guide and manage partner onboarding and commercialization pipeline
Product development
• Support the segment and collaborate with regional management and specific issuers, acquirers & partners to develop customized programs for small businesses• Provide input into global SME product management activities • Complete opportunity assessments including business cases on new ideas and concepts.
Product management
• Support the tracking and delivery of portfolio results as well as the results of new product/product enhancements to determine effectiveness and refine strategy development. • Ensure product suite is continually updated to exceed cardholder and issuer expectations, industry standards, and competitive pressures. Support ownership of competitive assessments to feed into global product/product architect organization related to drive product development needs or bundled solutions • Manage performance of existing products and issuer implementations. • Continuously assess and optimize product economics to support issuance of right products for the right segments • Support Commercialization and Account teams with customer facing small business expertise and support related to small business portfolio business development with banks and non-traditional partners • Work with Commercialization and Account teams to develop solutions to support customer segment needs and differentiate product offering
All About You
• Solid experience in the payment/technology industry in product management. • Deep understanding of the SME ecosystem, including financial institutions, fintechs, ISVs, PayFacs, and platform players.• Understanding of card issuing and payments technologies. • Proven track record in bringing ideas from creation to execution. • Strong written and verbal communication skills, ability to present to customers and at conferences • Strong business acumen • Proven track record in GTM strategy and partnership development• Understanding of competitive offerings and industry trends in the markets.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Skills Required
- Solid experience in payment/technology industry
- Deep understanding of SME ecosystem
- Understanding of card issuing and payments technologies
- Proven track record in GTM strategy and partnership development
What the Team is Saying
Jenny
Distinguished Engineer
Mastercard
Mastercard Compensation & Benefits Highlights
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Retirement Support — Company information highlights a 10% retirement match on U.S. roles, positioned as best‑in‑class and well above typical large‑employer benchmarks. This level of employer contribution materially strengthens long‑term savings.
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Leave & Time Off Breadth — U.S. postings list 25 vacation days, 5 personal days, 10 company holidays, 80 hours of paid sick/safe time, and up to 20 days of bereavement. A minimum of 16 weeks paid new‑parent leave (including adoption and foster) further expands paid time away.
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Parental & Family Support — Benefits include a minimum of 16 weeks paid new‑parent leave and family‑building support such as fertility, adoption, and surrogacy where legally available. Dependent scholarships, counseling, and protection benefits contribute additional family support.
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The Company
What We Do
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Why Work With Us
We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.
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Mastercard Teams
Mastercard Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In our ongoing workplace evolution, we’ve introduced hybrid work, Work-From-Elsewhere Weeks and Meeting-Free Days.
Typical time on-site:
3 days a week
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