To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Manager, Technical Consulting — Agentforce & Revenue Cloud leads a team of Technical Consultants and Sr Technical Consultants delivering enterprise-scale migrations from legacy CPQ and billing platforms (Apttus/Conga, Zuora, Oracle CPQ, custom-built CPQ) to Salesforce Revenue Cloud (CPQ + Billing + Revenue Lifecycle Management), and the design and deployment of Agentforce for revenue operations use cases. This role sits within Salesforce Professional Services' Global Delivery Centre (GDC) and is a 50% billable position — equally accountable for hands-on technical architecture delivery and people leadership of the Revenue Cloud and Agentforce migration track within the Migration Factory. You will act as the senior technical leader for quote-to-cash migration engagements, guiding the team through complex product catalogue migration, contract and subscription data migration, billing migration strategy, ERP integration design and Agentforce revenue agent configuration — while building a high-performing team of Revenue Cloud and AI migration specialists.
RESPONSIBILITIES
People Leadership: Manage up to 15 direct reports (Sr Technical Consultants and Technical Consultants) across the Revenue Cloud and Agentforce migration track — responsible for hiring, onboarding, mentoring, performance management and career development.
Technical Delivery (50% Billable): Act as the hands-on Technical Architect for complex Revenue Cloud migration engagements — owning CPQ solution design, product catalogue migration strategy, contract/subscription data architecture, billing migration design and Agentforce revenue agent configuration.
Migration Factory Contribution: Drive the Revenue Cloud and Agentforce track within the Migration Factory — ensuring wave delivery adheres to factory standards, MDLC phase discipline and quality gates.
Trusted Advisor: Serve as the senior technical point of contact for clients on Revenue Cloud migrations — building trusted relationships with CFOs, Revenue Operations leaders, Sales Operations and Enterprise Architects.
Workshop Leadership: Lead and facilitate CPQ discovery workshops, pricing design reviews, billing architecture sessions and Agentforce agent design workshops with client stakeholders and internal delivery teams.
Solution Design Governance: Review and approve all Revenue Cloud solution design documents, CPQ configuration designs, billing migration strategies and Agentforce agent blueprints — ensuring factory standard compliance.
Product Catalogue & Contract Migration Oversight: Oversee the migration of complex product hierarchies, bundle structures, pricing waterfalls, active contracts, subscriptions, amendments and billing history — ensuring relationship integrity and ERP reconciliation accuracy.
Agentforce Leadership: Guide the team in designing and deploying Agentforce agents for Revenue Cloud use cases — quote-assist agents, renewal agents, deal desk agents and revenue operations automation — post migration go-live.
ERP Integration Governance: Oversee the design and validation of ERP integration patterns (SAP, Oracle, NetSuite) for revenue recognition, AR and GL posting — ensuring billing data flows correctly post go-live.
Risk Management: Proactively identify and manage solution risks — pricing rule conflicts, contract data skew, ERP posting mismatches, CPQ governor limits during bulk operations and Agentforce hallucination risks in revenue contexts.
Practice Development: Drive internal initiatives to grow the Revenue Cloud and Agentforce migration practice — developing CPQ config accelerators, contract migration scripts, billing migration playbooks and Agentforce prompt template libraries.
Metrics & Outcomes: Own and report on team utilisation, delivery velocity, defect density, client satisfaction (CSAT) and wave throughput metrics for the Revenue Cloud and Agentforce track.
Hiring & Talent: Actively participate in hiring, interviewing and onboarding Revenue Cloud and Agentforce technical consultants — building pipeline of talent aligned to the Migration Factory's growth roadmap.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- Advanced hands-on expertise in Marketing Cloud Next (Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Contact Builder)
- Hands-on experience with Salesforce Data Cloud (data stream config, identity resolution, unified profile design, segmentation activation)
- Proven experience migrating high-volume subscriber databases, data extensions, consent records and suppression lists
- Expert knowledge of GDPR, CAN-SPAM, CASL and consent architecture design
- Integration architecture knowledge including Marketing Cloud Connect, REST/SOAP MC APIs, API-triggered sends and event-driven patterns
- Strong understanding of subscriber data models, data extension architecture, sendable objects, contact counts and LDV strategies
- Platform security knowledge (data encryption, field-level security, compliance protocols during migration)
- 5+ years managing technical consulting or engineering teams (hiring, performance management, mentoring)
- 10-16 years Salesforce and marketing technology consulting experience
- 5+ years hands-on Salesforce Marketing Cloud delivery, including at least 2 end-to-end migration projects
- Required certifications: Salesforce Marketing Cloud Email Specialist, Marketing Cloud Administrator, Marketing Cloud Consultant, Salesforce Data Cloud Consultant
- Demonstrated track record leading concurrent migration workstreams in a factory or programme delivery model
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, and vision options, mental‑health programs, and low‑deductible or heavily subsidized tiers. Feedback suggests offerings like Lyra counseling, care navigation, and wellness reimbursements make access broad and user‑friendly.
-
Parental & Family Support — Parental and family benefits are portrayed as robust, including paid leave for primary and secondary caregivers and extensive family‑building support such as fertility, adoption, and doula benefits. Backup childcare and caregiver resources provide practical help across different life stages.
-
Leave & Time Off Breadth — Time‑off programs are highlighted as generous, with flexible PTO and hybrid options alongside seven days of paid Volunteer Time Off each year. Feedback suggests this combination supports work‑life balance and community engagement.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
Gallery
.jpg)
