Manager, SDR Operations

Your role at Dynatrace
We're seeking a strategic and execution-focused Manager of SDR Operations to help power the success of our global Sales Development team. This role is ideal for a content-savvy, data-minded operations professional who thrives on building structure, aligning stakeholders, and creating impactful tools and programs that drive pipeline performance. As the Manager of SDR Operations, you'll play a critical role in developing high-impact content, building campaign execution strategies, and supporting the operational infrastructure that enables SDR efficiency.
Key Responsibilities
Strategic Content Development
• Create internal content to support SDR operations, such as performance dashboards, leadership presentations, and campaign program plans.
• Develop prospecting messaging & cadences for SDRs that align with Dynatrace's brand narrative, sales plays, and campaign themes.
• Partner with SDR Enablement and Marketing to ensure consistency and effectiveness of external-facing SDR communications.
Program Strategy & Execution
• Collaborate with cross-functional teams to translate go-to-market priorities into actionable SDR programs that improve SDR efficiency, productivity, and conversion rates.
• Work with SDRs, Marketing, Sales, and Sales Operations to support integrated campaigns and initiatives.
• Contribute to execution of field events, targeted outreach campaigns, and personalized messaging efforts.
Project Support & Operational Infrastructure
• Support core operational projects such as compensation planning, territory management, lead routing, and process standardization.
• Help maintain accurate SOPs and documentation for SDR processes and tech stack workflows.
Tech Stack Management & Adoption
• Support administration and usage optimization of the SDR tech stack including Salesforce, Salesloft, ZoomInfo, Drift, and 6sense.
• Partner with Marketing Ops, Sales Ops, and SDR teams to improve tool adoption, reporting accuracy, and day-to-day workflows.
Key Attributes
• A structured, detail-oriented thinker with strong execution skills.
• A collaborative mindset with the ability to build trusted relationships across departments.
• Comfortable juggling multiple projects and shifting priorities in a fast-paced environment.
• Passionate about optimizing processes, building useful content, and enabling success.
What will help you succeed
Minium Qualifications
• 3-5 years of experience in SDR operations, marketing operations, or a related field.
Preferred Qualifications
• Proven experience creating messaging, pipeline strategy, and internal reporting content.
• Experience with tools such as Salesforce, Marketo, Salesloft, ZoomInfo, Drift, & 6sense.
• Demonstrated ability to collaborate across sales, marketing, and operations teams.
• Excellent communication and project management skills.
• Bachelor's degree in business, Marketing, Communications, or a related field preferred.
Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.