The Role
Lead new business acquisition and strategic merchant relationships across Indias D2C ecosystem. Drive revenue, manage end-to-end enterprise sales cycles, deliver product demos and ROI cases, forecast pipeline, and collaborate with Product, Customer Success, Marketing, and Partnerships to ensure merchant onboarding and long-term success.
Summary Generated by Built In
About GoKwik
Why This Role Matters
What You'll OwnRevenue Growth & New Business
Who You Are
Why GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.
Today, GoKwik enables 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments—and bolstered by a $13M growth round in June 2025 (total funding: $68M)—GoKwik is scaling rapidly across India, the UK, Europe, and the US.
Why This Role Matters
As a Manager – Sales, you will lead new business acquisition across India's rapidly growing D2C ecosystem while owning strategic merchant relationships and revenue growth. You will partner with founders, CXOs, eCommerce, and operations leaders to position Return Prime as the preferred returns and post-purchase platform.
This role requires a consultative sales mindset, strong commercial acumen, and the ability to manage complex enterprise sales cycles while consistently delivering against ambitious revenue targets.
What You'll OwnRevenue Growth & New Business
- Drive revenue by acquiring high-value D2C merchants across India.
- Own quarterly and annual sales targets with a strong focus on predictable pipeline generation.
- Build a healthy pipeline through outbound prospecting, referrals, partnerships, and ecosystem engagement.
- Lead end-to-end sales cycles from prospecting and discovery to negotiation and closure.
- Conduct discovery sessions to understand merchant pain points across returns, RTO, and post-purchase operations.
- Deliver compelling product demonstrations and ROI-driven business cases.
- Build trusted relationships with founders, CXOs, eCommerce heads, and operations leaders.
- Navigate multi-stakeholder buying decisions across business and technical teams.
- Become a strategic advisor to prospective merchants.
- Maintain accurate pipeline visibility, forecasting, and CRM hygiene.
- Drive consistent follow-ups and opportunity progression.
- Ensure predictable revenue forecasting and reporting.
- Collaborate with Shopify agencies, ecosystem partners, and technology providers to generate qualified opportunities.
- Leverage ecosystem relationships to accelerate merchant acquisition.
- Position Return Prime effectively against competing solutions.
- Clearly articulate product differentiation, business value, and ROI.
- Partner closely with Product, Customer Success, Marketing, and Partnerships teams to ensure smooth onboarding and long-term merchant success.
- Provide structured market feedback to influence product improvements.
- Stay updated on trends across D2C commerce, Shopify, logistics, and returns technology.
- Share competitive insights and merchant feedback to strengthen GTM strategy.
Who You Are
- 5–7 years of experience in B2B SaaS, D2C technology, eCommerce, logistics tech, or Shopify ecosystem sales.
- Proven track record of consistently achieving or exceeding sales quotas.
- Experience selling to founders, CXOs, or senior decision-makers.
- Strong understanding of Shopify workflows, merchant operations, and the integration ecosystem.
- Experience with returns management or post-purchase solutions is preferred.
- Familiarity with OMS/WMS and logistics platforms such as Unicommerce, Vinculum, Increff, Shiprocket, etc.
- Strong understanding of D2C business metrics including CAC, LTV, RTO, return rates, fulfillment SLAs, and merchant growth drivers.
- Working knowledge of APIs, webhooks, Shopify Admin, theme integrations, and data flows.
- Excellent consultative selling, negotiation, and stakeholder management skills.
- Strong analytical mindset with the ability to translate technical capabilities into measurable business outcomes.
Why GoKwik
Join one of India's fastest-growing commerce technology companies and help shape the future of post-purchase experiences for leading D2C brands. At GoKwik, you'll work in a high-ownership environment, collaborate directly with founders and business leaders, influence product direction through customer insights, and play a pivotal role in scaling a category-leading returns platform while accelerating your own career growth.
Skills Required
- 5-7 years experience in B2B SaaS, D2C technology, eCommerce, logistics tech, or Shopify ecosystem sales.
- Proven track record of consistently achieving or exceeding sales quotas.
- Experience selling to founders, CXOs, or senior decision-makers.
- Strong understanding of Shopify workflows, merchant operations, and the integration ecosystem.
- Working knowledge of APIs, webhooks, Shopify Admin, theme integrations, and data flows.
- Familiarity with OMS/WMS and logistics platforms such as Unicommerce, Vinculum, Increff, Shiprocket.
- Experience with returns management or post-purchase solutions.
- Excellent consultative selling, negotiation, and stakeholder management skills.
- Strong analytical mindset with ability to translate technical capabilities into measurable business outcomes.
- CRM hygiene, pipeline management, and predictable revenue forecasting experience.
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The Company
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
