Manager, Sales Training & Enablement

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Global Sales & Commercial Operations team is seeking an exceptional candidate to fill the role of Manager - Sales Training & Enablement. This essential role will be responsible for the design and development of impactful learning experiences for sellers Globally. It requires strong content development skills, with a focus on driving sales enablement, and requires effective communication & organization to manage multiple tasks and meet project deadlines. The ideal candidate is an instructional designer with strong writing skills that can convert complex topics into simple, effective learning experiences that align to the needs of sales audiences globally while delivering impactful results.

Accountabilities:

Primary responsibilities for the role will include:

• Content Strategy - Design course curriculums that focus on driving actionable behavioral and knowledge outcomes aligned to business priorities. Identify development needs & timeline accordingly.
• Content Design & Development - Develop educational sales enablement content and trainings. Responsibilities include designing instructional design storyboards, unscripted SME Interviews, video clip selection, and content development and production, with an emphasis on written content and interactive, application-based exercises. Video production skills are a plus.
• Learner Administration - Oversee learner administration such as cohort design, user account and access management, user issue resolution, etc.
• Analysis & Reporting – Analyze qualitative and quantitative learning data into consumable reports and generate insights to incorporate content enhancements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Exceptional organization and communication skills
• Ability to manage multiple tasks and meet project deadlines
• Strong writing skills with the ability to clearly articulate complex concepts
• An agile and flexible work approach
• Experience in learning & development, instructional design experience a plus
• Video production skills are a plus
• Knowledge of Visa’s products or product training
• Consultative working style

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,500 to 191,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.