The Role
Leads and coaches the Sales Rating and Specification team, manages workload and account assignments, supports complex sales cases, and oversees hiring, onboarding, and career development. Uses performance metrics and stakeholder feedback to address issues, improve workflows, and identify system enhancements. Partners with Sales Systems to prioritize, test, and implement process improvements while adapting team structure to evolving business needs.
Summary Generated by Built In
Position Summary:
This position will provide leadership and coaching to the Sales Rating and Specification (SRS) team, particularly in the areas of vehicle specifications, rating, workflow, and deal management processes. They will also manage the workload across the team of Sales Spec & Rating Specialists, analyzing the deal volumes and adjusting Executive Account Manager (EAM) assignments as needed. This position will proactively review the active cases and work with the Sales Spec & Rating Specialists to help move deals along.
Additional responsibilities include hiring and managing the onboarding of new associates in the Sales Rating & Specification Specialist role, as well as providing ongoing coaching. The Sales SRS Team Manager will also identify improvements to the system used by the SRS team and/or surrounding business processes and work with the Manager, Sales Systems to prioritize, test, and implement the enhancements.
This position will also be responsible for the career development of the members of the SRS team as well as modifying the structure of the SRS team based upon evolving business needs.
Major Responsibilities:
• Provide ongoing coaching, career development and technical support for the Sales Rating and Specification team.
• Manage the hiring into the team and provide onboarding training and related materials to new Sales Rating and Specification team members.
• Conduct regular one-on-one sessions with each associate and reach out to individual EAMs to obtain specific feedback.
• Review active cases and proactively provide support for complex and time-consuming cases.
• Use metrics and EAM feedback to quickly identify any performance issues and jointly develop improvement activities.
• Identify system improvements and work stream processes to improve the efficiency of the SRS team.
• Encourage teamwork, collaboration, and sharing of best practices and time saving techniques.
• Create a culture of continuous learning and peer teaching.
• Analyze case workload across the team members and make periodic adjustments to EAM assignments as needed.
• Identify other opportunities to provide support to the lease sales associates (i.e., expanding to local, additional responsibilities, etc.), lease sales management team, or special program support.
• Other projects and tasks as assigned by supervisor.
Qualifications:
• 5 years of management or project leadership experience in similar business structure.
• 5 years of corporate role supporting processes for field associates.
• Bachelor’s Degree require. If no degree, equivalent work experience is required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- 5 years of management or project leadership experience in a similar business structure
- 5 years of corporate experience supporting processes for field associates
- Bachelor's degree, or equivalent work experience if no degree
- Regular, predictable, full attendance
- Willingness to travel as necessary
- Ability to work the required schedule and at the specified location
- Completion of Penske employment application
- Successful background investigation, including employment, education, and criminal history
- Successful drug screening
- Ability to read, communicate, remember, analyze, and understand instructions
- Ability to occasionally lift or move up to 25 pounds
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The Company
What We Do
Penske Truck Leasing is a leading global transportation services provider, offering truck leasing, rental, and logistics solutions with a fleet of over 400,000 vehicles. The company provides full-service truck leasing, contract maintenance, and comprehensive logistics solutions through its subsidiary, Penske Logistics. It is also shaping the future of mobility by investing in electric vehicles and advanced fleet safety systems.
