The Global Strategy, Operations & Performance (GSOP) organization serves as a Center of Excellence within Global Merchant & Network Services (GMNS), focused on strengthening operational rigor, governance, risk management, and business operations across global markets.
The Manager, GSOP Business Operations will play a critical role in strengthening operational discipline, risk management, processes, and control execution across GSOP. Based in Mexico with global scope, this role is responsible for supporting governance, remediation, and operational risk programs while driving consistency across business processes and controls.
This role operates within the first line of defense and partners closely with Control Management, GSOP leadership and enterprise stakeholders to ensure risks are proactively identified, governed, and remediated. The successful candidate will help strengthen the overall control environment by embedding strong operational rigor, driving accountability, and improving how the organization manages risk, controls, and core business processes.
This role offers meaningful visibility across the organization and the opportunity to materially improve operational execution, governance, and control effectiveness while supporting better outcomes for the business and our customers.
ResponsibilitiesKey Responsibilities
- Own and support operational risk and issue management activities across assigned areas, including end-to-end management of Operational Risk Events (OREs), findings, remediation actions, and related issues.
- Partner with Control Management, Compliance, Risk, and business teams to support adherence to enterprise operational risk frameworks, governance standards, and control management requirements.
- Conduct root cause analyses to identify process vulnerabilities, develop sustainable remediation plans, and strengthen operational controls and governance processes.
- Manage and coordinate RCSAs, CAPs, MAPs, audit activities, and regulatory-related remediation efforts, ensuring timely execution and closure.
- Support enhancement of the overall control environment by identifying process gaps, strengthening operational controls, and driving sustainable remediation and process improvements.
- Develop and maintain governance materials, executive reporting, SOPs, operational trackers, and risk reporting routines to support leadership decision-making and operational transparency.
- Project manage cross-functional initiatives end-to-end, including execution planning, stakeholder coordination, milestone tracking, and implementation of operational and control enhancements.
Minimum Qualifications
- 4+ years of experience in operational risk management, business operations, control management, audit, compliance, or related functions within a complex, matrixed organization.
- Strong understanding of operational risk management frameworks, governance processes, and control management principles.
- Expertise in process governance, operational risk management, and control management practices within a complex organization.
- Experience supporting Operational Risk Events (OREs), RCSAs, CAPs, MAPs, audit remediation, or related risk and control activities preferred.
- Proven ability to manage initiatives end-to-end, including execution planning, stakeholder management, dependency tracking, and delivery against timelines.
- Strong analytical and problem-solving skills, including experience conducting root cause analyses and developing actionable recommendations.
- Excellent written and verbal communication skills with demonstrated ability to influence stakeholders, drive alignment, and communicate effectively with senior leadership audiences.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 4+ years of experience in operational risk management
- Strong understanding of operational risk management frameworks
- Expertise in process governance and operational risk management
- Experience supporting Operational Risk Events, RCSAs, CAPs
- Proven ability to manage initiatives end-to-end
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
