The Role
The Manager of Research Data & Operations will design surveys, analyze data, create reports, and manage vendor relationships to enhance research processes and insights.
Summary Generated by Built In
Manager, Research Data & Operations (US Shifts)
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The Opportunity:
As a SWZD Research Data & Operations Manager, you’ll be tasked to leverage fact-based research to help clients better market their software and services and make informed decisions about their product and marketing strategies. As an Analyst, your job is to collect, analyze, and present survey data and generate insights to understand what's relevant and what's not.
Do you have the ability to help businesses understand their consumers or clients? Does collecting and analyzing information to identify issues excite you? We just might have a position for you! Spiceworks Ziff Davis is on the hunt for an experienced Researcher to embark on a never-ending quest.
Key Responsibilities:
- Design and implement custom surveys in collaboration with Research Directors and survey vendors.
- Analyze business outcomes driven by technology adoption and create best-in-class data cuts.
- Create clear, engaging data visualizations in PowerPoint that support client decision-making.
- Develop insightful reports and presentations, translating complex data into actionable takeaways.
- Synthesize research insights to create compelling and credible narratives for various marketing assets, including articles, whitepapers, infographics, ebooks, videos, and more.
- Gather and evaluate research vendor bids while monitoring costs to ensure invoices align with project budgets.
- Manage external research vendors to ensure timely and high-quality deliverables.
- Oversee data collection processes to ensure quality and accuracy.
- Continuously explore new ways to enhance research quality and improve processes.
- Partner with cross-functional teams—including marketing, sales, content, and project management—to seamlessly integrate research into broader strategic programs.
Job Qualifications:
- Required Knowledge, Skills and Attributes
- 4+ years of relevant market research, statistics, and survey experience Spiceworks Ziff Davis Confidential
- Hands-on experience designing online and phone-based surveys (Qualtrics is a plus!)
- Strong writing and presenting skills
- Strong data analysis skills, particularly in Excel
- Experience managing research vendors for sampling and translations
- Familiarity/acumen with business software (i.e. Microsoft 365, Google Workspace, Salesforce, Wrike, etc.)
- Excellent problem-solving, writing, and presentation skills
- A proactive mindset with a passion for uncovering insights
- Understanding of technology vendor landscape and/or experience with technology marketing
- Ability to work across disciplines and collaborate with multiple teams
- Interest in managing and mentoring other researchers as our team grows
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.
Our Benefits
Ziff Davis Performance Marketing( ZDPM) offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off, paid holidays and extended leave of absence, when you need it.
At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.
If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then ZDPM is the place for you.
Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.
Skills Required
- 4+ years of relevant market research, statistics, and survey experience
- Hands-on experience designing online and phone-based surveys
- Strong writing and presenting skills
- Strong data analysis skills, particularly in Excel
- Experience managing research vendors for sampling and translations
- Familiarity/acumen with business software (i.e. Microsoft 365, Google Workspace, Salesforce, Wrike, etc.)
- Understanding of technology vendor landscape and/or experience with technology marketing
- Interest in managing and mentoring other researchers as the team grows
Ziff Davis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ziff Davis and has not been reviewed or approved by Ziff Davis.
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Healthcare Strength — Employer covers a substantial portion of medical costs and offers multiple plan choices with supportive features such as HSA options, low-deductible access points, and telemedicine. Wellbeing resources and mental health support further reinforce the overall healthcare offering.
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Parental & Family Support — Generous paid parental leave for birth and non-birth parents is complemented by family‑planning support and practical assistance like medical travel and related logistics. Additional caregiving leave and adoption assistance are also described.
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Leave & Time Off Breadth — Flexible Time Off in several regions and dedicated Volunteer Time Off indicate a broad approach to rest and community engagement. Company holidays and paid sick time add to overall time‑off flexibility.
Ziff Davis Insights
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The Company
What We Do
Ziff Davis (Nasdaq: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech.
