Manager Regional Operations (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. 

We're looking for a motivated and driven Senior Regional Operations Manager (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in a rapidly scaling-up environment and being responsible for managing operational topics concerning Flixbus’ bus partners in Chile.

This role will be based in Santiago de Chile under a hybrid working model. 

About the Role

• Build, maintain, and develop long-lasting relationships with bus partners & bus stations
• Manage day-to-day interactions with our bus operators to ensure there is no disruption
• Monitor operators’ adherence to our processes and standards and carry out audits with operators to ensure they follow quality and safety standards. 
• Ensure compliance with Flixbus procedures and protocols 
• Monitor and analyse KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality 
• Work cooperatively with our operators to ensure that their information on our platform is updated, as well as track training process for bus drivers 
• Collaborate cross-functionally with internal teams (e.g., Network Planning, Business Development) for seamless operations 

About You

• 5+ years of work experience in operations, ideally in dynamic daily environment within transportation, logistics, mobility, or delivery sectors 
• Fluent Spanish and English is a must.
• Ability to adequately deal with different stakeholders (e.g. business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills 
• Advanced Excel skills
• Trustworthiness, engagement, and flexibility as well as a hands-on mentality 
• Organized, independent, reliable and responsible working style  
• Ready to work hybrid (3 days per week in office) and travel occasionally across Chile 
• Strong Analytical skills 

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. 
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. 
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. 
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!