Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role will oversee and maintain relationships with external service providers, ensuring they meet contractual obligations and performance standards. This includes activities like contract negotiation, performance monitoring, issue resolution, and fostering strong relationships. Essentially, it involves managing the day-to-day operations of a company's relationship with its service providers.Job Responsibilities:
- Support the management of medical and operations-related third-party administrators (TPAs) through contract renewal, risk and performance assessment.
- Strengthen the governance of TPAs and service providers through review and reinforcement on process governance, workflow optimization, quality assurance and performance monitoring processes to ensure internal compliance and better resourcing.
- Support management reporting through desktop research, competitive benchmarking, data analysis and fact finding.
- Regularly perform marketing intelligence activities on Value Added Service products and provide strategic recommendations to businesses.
- Create and drive Value Added Service concepts based on customer and market requirements to meet industry standards.
- Identify potential new product development opportunities for Value Added Service.
- Provide support to ad hoc projects and proposition initiatives arising from time to time.
Job Requirements:
- Degree holder in Business or related discipline
- At least 5 years of partnership management, developing, negotiating and executing business agreements experience
- Good presentation, negotiation and communication skills; strong business acumen
- Ability to work collaboratively with other departments and stakeholders
- Strong problem-solving and decision-making abilities
- Good command of written/spoken English, Cantonese and Mandarin
- Coordinate with quality assurance and risk management teams to maintain accreditation and mitigate operational risks.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Similar Jobs
What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region.
Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets.
We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information
Prudential plc: https://www.prudentialplc.com/
Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
