Our Opportunity:
Chewy is seeking a Manager, Program Management III to join our fast-paced and dynamic Supply Chain Inventory team in Bellevue, WA or Plantation, FL. This role will oversee our Vendor Compliance and Chargebacks Programs, leading high-impact initiatives focused on optimizing end-to-end inventory processes and vendor performance. You will direct a team responsible for driving innovation and operational excellence, collaborating with key cross-functional partners to build long-term sustainable processes that enhance Chewy's supply chain efficiency.
The ideal candidate is an experienced leader with a deep understanding of supply chain processes, strong business insight, and a consistent track record in data-driven process improvements. This individual will excel at leading cross-functional teams, driving operational performance, and delivering results in an ambiguous and resource-constrained environment.
What You'll Do:
- Manage a team of 3-6 direct reports, guiding their development and ensuring their success in delivering key supply chain programs!
- Own and run the comprehensive vendor performance strategy, driving optimization across Chewy's fulfillment network to enhance customer experience and minimize operational costs.
- Collaborate with operations, supply planning, transportation, and merchant teams to build and scale extraordinary vendor management solutions.
- Lead and improve vendor performance and efficiencies, including on time vendor dispute/ticket resolution and critical issue handling.
- Identify gaps and inefficiencies in supply chain processes and work cross-functionally to design and implement solutions that align with business goals.
- Drive the development of data-driven tools and automated processes that improve decision-making and the scalability of inventory placement strategies.
- Own the charge on continuous improvement initiatives by streamlining processes, integrating new technologies, and ensuring operational excellence across teams.
- Provide thought leadership through data analysis, performance metrics, and operational key performance indicators, ensuring alignment with overall business objectives.
What You'll Need:
- Bachelor’s degree or equivalent experience in Supply Chain, Logistics, Finance, Engineering, Information Management, or a related field with an emphasis on analytics and quantitative methods.
- 5+ years of experience in supply chain operations, program management, or process improvement, preferably in an e-commerce or retail setting!
- Strong leadership skills with at least 2 years of experience leading teams and delivering high-quality results in an ambiguous environment.
- Demonstrated ability to lead large-scale, cross-functional initiatives, with a consistent track record of implementing process improvements and operational efficiencies.
- Excellent data analysis skills, with proficiency in SQL and advanced Excel. Experience with Tableau, Python, or other analytical tools is a plus.
- Strong written and verbal communication skills, with the ability to influence partners at all levels and translate complex data into actionable insights.
- Experience developing and delivering scalable solutions using Lean, Six Sigma, or other process improvement methodologies.
- Ability to travel up to 10% of the time.
Bonus:
- MBA or Master's degree in Supply Chain, Engineering, Analytics, or a related subject area.
- Experience with Fulfillment Center operations, retail assortment planning, or e-commerce supply chain.
- Previous experience with process automation, machine learning, or predictive analytics.
- Certification in Lean Six Sigma or Project Management.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
