Manager, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Management

Overview –
The Cyber and Intelligence Solutions (C&I) team at Mastercard delivers technology, products, and services that facilitate seamless, fast, and secure payments across the network and the internet of things (IoT). These solutions leverage the latest technologies, a vast array of data resources, and artificial intelligence (AI) to provide services that benefit the entire payments ecosystem. Additionally, the goal of C&I is to protect and ensure the integrity of the payment system - including physical and digital channels by delivering fraud management and mitigation products that address the entire account lifecycle and work equally to ensure a positive experience for customers.
The candidate will play a pivotal role in partnering with the regional product & regional customer teams to support the full suite of Security Solutions, across Identity, Financial Crimes, Fraud, AI, Decisioning, Cybersecurity and Resiliency. This entails collaborating with internal partners and stakeholders within the region to lead performance tracking and measurement, support planning, forecasting and help manage to overall business performance. The candidate will also provide support for customer business reviews as applicable
Role
This role requires an experienced individual with demonstrated success managing robust programs and product go-to-market execution, enabling scale. Key responsibilities include:
• Manage, align and execute on opportunities/challenges across highlighted business lines
• Lead coordination of business and customer activities across different teams, in relation to products and cross-product bundles.
• Build strong relationships across Mastercard including customer, technology, and global product teams
• Identify and prioritize new opportunities to drive awareness to expand value of highlighted solutions
• Measure against in-year and multi-year revenue targets, and support for finance forecast cycles
• Develop external program narratives, value quantification tools, and support in customer conversations as required.
• Drive strategic thinking for product enhancements, factoring in external considerations, regulatory environment and internal innovation roadmap.
• Leverage and share data insights, voice of the customer to drive process and product enhancements
• Responsible for launching, scaling, and optimizing highlighted solutions across NAM
• Serve as a Subject Matter Expert and support advanced sales opportunities when needed
All About You
• Bachelor’s degree
• Experience working with large and emerging Financial Services, Technology, Service Providers, Processors, and/or Digital Platform Partners
• Understanding of the Canadian market, and more specifically the payments industry
• Demonstrated ability to act with customer focus and execute with urgency
• Ability to forge strong relationships, with internal and external stakeholders as required
• Outstanding collaboration and interpersonal communication skills
• Self-starter, highly organized, collaboration-minded and results driven
• Ability to multi-task and work on multiple projects in a fast-paced environment
• Overnight travel as required (5-10%)
#AI3

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.