About the Role
Chewy is dedicated to being the most trusted and convenient online destination for pet parents and partners, everywhere. On the Product Design & Research team, we create experiences that delight pet parents, businesses, and veterinarians while helping pets live happier, healthier lives.
We're looking for an experienced Manager, Product Design to lead Product Design for Enterprise Retail Systems in Seattle or Boston. Your team will design the tools and platforms that power one of the world's largest online pet retailers, enabling merchants, category managers, pricing teams, vendors, and operations teams to make smarter decisions and work more efficiently. You'll simplify complex workflows, modernize enterprise systems, and improve experiences for thousands of internal users that ultimately benefit millions of pet parents.
This is an opportunity to shape the future of enterprise experiences at Chewy by defining design direction, influencing product strategy, developing a high-performing team, and delivering products that create measurable business impact.
What You'll Do
- Lead, mentor, hire, and develop a team of 3-5 Product Designers while contributing directly to high-impact build initiatives in a combined leadership and hands-on role.
- Define the vision for Enterprise Retail Systems team and partner with Product and Engineering leaders to influence product strategy, roadmap priorities, and investment decisions.
- Guide your team through discovery, ideation, prototyping, testing, and delivery to solve complex, data-rich enterprise workflows using customer insights, analytics, and systems thinking.
- Build a high-performing design culture through mentorship, performance management, career development, and continuous feedback.
- Partner closely with User Research to validate concepts, measure customer adoption, and drive operational and business outcomes.
- Champion design quality, accessibility, scalable design systems, and continuous improvement across products, processes, and team operations.
- Explore AI-powered tools and emerging technologies that improve design quality, team productivity, and enterprise user experiences.
- Communicate design strategy, customer insights, and recommendations to executives and cross-functional partners, building alignment and enabling informed decisions.
- Represent Product Design as a strategic partner across the Enterprise Retail organization, influencing experiences beyond your immediate portfolio.
Basic Qualifications
- 7+ years of experience in Product Design, UX Design, Information Architecture, or a related design field.
- 3+ years of experience leading, coaching, and developing Product Design teams in a fast-paced product organization.
- Experience balancing people leadership with hands-on product design in a player/coach role.
- Proven success partnering with Product, Engineering, Research, and business Team Members to deliver customer-centered products.
- Strong portfolio demonstrating systems thinking, complex enterprise workflows, and measurable customer or business impact.
- Excellent communication, storytelling, and team member influence skills, including experience presenting to senior leadership.
- Experience using customer research, analytics, and experimentation to inform product and design decisions.
- Bachelor's degree in design, Human-Computer Interaction (HCI), or equivalent professional experience.
- Position may require occasional travel and 3-4 days per week in the local office.
Preferred Qualifications
- Experience designing enterprise software, ecommerce platforms, marketplaces, healthcare technology, FinTech, SaaS, or other complex digital products.
- Experience contributing to or leading design systems and scalable design practices across multiple product teams.
- Experience demonstrating AI-powered tools or emerging technologies to improve design workflows, team efficiency, or customer experiences.
- Experience working in Agile product development environments and influencing cross-functional strategy.
The base salary range for this role is $149,000 - $225,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 7+ years of experience in Product Design, UX Design, Information Architecture, or related design field
- 3+ years of experience leading, coaching, and developing Product Design teams
- Experience balancing people leadership with hands-on product design in a player/coach role
- Proven success partnering with Product, Engineering, Research, and business stakeholders to deliver customer-centered products
- Strong portfolio demonstrating systems thinking, complex enterprise workflows, and measurable customer or business impact
- Excellent communication, storytelling, and ability to present to senior leadership
- Experience using customer research, analytics, and experimentation to inform product and design decisions
- Bachelor's degree in design, Human-Computer Interaction (HCI), or equivalent professional experience
- Position may require occasional travel and 3-4 days per week in the local office
- Experience designing enterprise software, ecommerce platforms, marketplaces, healthcare technology, FinTech, SaaS, or other complex digital products
- Experience contributing to or leading design systems and scalable design practices across multiple product teams
- Experience demonstrating AI-powered tools or emerging technologies to improve design workflows or customer experiences
- Experience working in Agile product development environments and influencing cross-functional strategy
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
