Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
TW Pricing Operations is seeking an Operations Program Manager to lead a team and partner with cross-functional teams to build, launch, and scale initiatives that improve Coupang’s pricing competitiveness and customer experience. The ideal candidate is detail-oriented, skilled in process planning, analytical, innovative, and business-savvy, able to think strategically while being hands-on to ensure operational excellence.
What You Will Do
Create market research processes and frameworks to analyze data and help Coupang teams understand consumer experiences and make pricing decisions.
Analyze operational data to identify issues and propose both short-term and long-term solutions to enhance the execution and efficiency of market research processes.
Work with junior team members and operators for daily operation.
Analyze primary and secondary data from multiple data sources related to specific products, delivery conditions, sales channels, and market prices to assist in daily pricing decisions and recommend changes to pricing policies for retail products.
Collaborate with partner teams (accounting, operations, product management, catalog, consumer experience, purchasing, and inventory) throughout various stages of the market research process.
Basic Qualifications
- 5+ years of experience in operational roles, incl. 3+ years with responsibility for the set-up of operational processes, oversight over process execution, delivery of improvement programs.
Strong focus on accuracy and detail in operational processes and market research, with demonstrated ability to collaborate with multiple teams to deliver results within time constraints.
Experience in conducting hands-on deep dives into issues, identifying root causes, and proposing practical solutions.
Proficiency in data analysis tools (e.g., Excel, Google Sheets) to provide insights, drive changes in operational processes and measure impact.
- Proficiency in English reading and writing.
Preferred Qualifications
- Ability to synthesize information quickly, extract key insights, and present insights to senior manager- and director-level stakeholders.
- Proficiency if SQL is a plus, which can be helpful in daily data process.
- Proficiency in English listening.and spearking.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
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What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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