TW Pricing Operation, Coupang s looking for a Operations Program Manager who is motivated, has a bias for action and can think systemically to bring to life new areas of business for the team.
This role will lead a team of junior FTE and operators to work closely with various cross-functional teams to build, launch and scale new needle-moving initiatives that bring direct impact to Coupang price sharpness and the best shopping experience for our customers.
This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, innovation, and strong business acumen. An individual would succeed in the role when he/she is a strategic thinker, yet not afraid to roll up their sleeves and getting their hands dirty to ensure front-line executional excellence.
Essential Qualifications:
- Create market research processes and frameworks to analyze data and help Coupang teams understand consumer experiences and make pricing decisions.
- Analyze operational data to identify issues and propose both short-term and long-term solutions to enhance the execution and efficiency of market research processes.
- Work with junior FTE and operators for daily operation.
- Analyze primary and secondary data from multiple data sources related to specific products, delivery conditions, sales channels, and market prices to assist in daily pricing decisions and recommend changes to pricing policies for retail products.
- Collaborate with partner teams (accounting, operations, product management, catalog, consumer experience, purchasing, and inventory) throughout various stages of the market research process.
Basic Qualifications
- 5+ years of experience in operational roles, incl. 3+ years with responsibility for the set-up of operational processes, oversight over process execution, delivery of improvement programs.
- Strong focus on accuracy and detail in operational processes and market research, with demonstrated ability to collaborate with multiple teams to deliver results within time constraints.
- Experience in conducting hands-on deep dives into issues, identifying root causes, and proposing practical solutions.
- Ability to synthesize information quickly, extract key insights, and present insights to senior manager- and director-level stakeholders.
- Proficiency in data analysis tools (e.g., Excel, Google Sheets) to provide insights, drive changes in operational processes and measure impact.
Skills Required
- 5+ years of experience in operational roles
- 3+ years of experience setting up operational processes, overseeing execution, and delivering improvement programs
- Strong accuracy and attention to detail in operational processes and market research
- Ability to collaborate with multiple teams and deliver results within time constraints
- Experience conducting deep dives, identifying root causes, and proposing practical solutions
- Ability to synthesize information quickly, extract insights, and present to senior manager- and director-level stakeholders
- Proficiency with data analysis tools such as Excel and Google Sheets
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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