At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
We are looking for a dedicated, ambitious, and self-driven post-sales technical manager to join our Dragos Public Sector (DPS) customer experience (CX) team. In this role, you will work with leaders from engineering, product management, OT Watch & Intel to ensure there are no barriers to product adoption. You’ll work with leaders from sales and solution architects to leverage positive business outcomes to promote operationalization and prove the value of the Dragos Platform, along with other products.
You will use your extensive knowledge of security in industrial organizations to lead a diverse team of subject matter experts. These SMEs provide technical advice to practitioners who monitor and secure their critical infrastructure and use the technology to up-level their visibility, insights, and decisions. Use your excellent technical, communication, organizational, and leadership skills to oversee a team of creative problem solvers, who can translate complex technical details into a business context. The ideal candidate can drive transformational programs to increase efficiency and scale while maintaining a world-class customer experience.
Responsibilities:
- Build, mentor, and coach a world-class federal post-sales team for customer success
- Elevate each post-sales technical team member, filling in educational gaps as necessary
- Develop a deep understanding of Dragos Platform capabilities and industry-specific challenges
- Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives
- Act as an escalation point between customers and internal teams
- Work with the post-sales team to uncover customer use cases, workflows, and pain points and ensure action is taken to operationalize and promote the realized value of the Dragos Platform
- Work closely with Engineering and Product Management leadership to guide the development of the Platform to address technical requirements required to increase Platform adoption
- Participate in the roadmap product planning and release cycle to advocate for customers’ needs
- Improve upon frameworks, methodologies, and tools to power team growth and improve workflow, efficiency, and scalability
- Establish key metrics and report to leadership on KPIs to track team performance and prove the realized value
- Champion AI to drive team improvement and help operationalize use cases across the team
Qualifications:
- Significant and relevant experience leading a customer-facing team
- Experience working in security at an industrial company such as energy or manufacturing (on the Enterprise security side is perfectly acceptable and relevant)
- Experience in SIEM technologies such as Splunk or Elastic
- Advanced skills in network traffic analysis
- Manage multiple stakeholders and projects; well organized; good time-management skills
- CONUS Based US Citizen
- Willingness to travel 25%
- SECRET or TOP SECRET clearance preferred
Compensation:
- OTE: $175,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-BR1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
Skills Required
- Significant and relevant experience leading a customer-facing team
- Experience working in security at an industrial company, such as energy or manufacturing, or enterprise security experience
- Experience with SIEM technologies such as Splunk or Elastic
- Advanced skills in network traffic analysis
- Ability to manage multiple stakeholders and projects with strong organization and time-management skills
- Must be based in the continental United States and be a U.S. citizen
- Willingness to travel up to 25%
- Secret or Top Secret security clearance
Dragos Compensation & Benefits Highlights
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Fair & Transparent Compensation — Compensation is presented with upfront disclosure in job postings, including salary, the assigned value of benefits, and equity. Materials also describe level-based ranges and a pay philosophy benchmarked toward the top end of the market across locations.
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Leave & Time Off Breadth — Paid time off is portrayed as generous, with reports of an unlimited PTO policy alongside paid holidays and other leave types. Feedback suggests flexibility helps employees use time off in practice.
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Wellbeing & Lifestyle Benefits — Benefits lineups commonly include medical, dental, and vision coverage plus HSAs/FSAs, mental-health support, and an EAP. This breadth indicates a rounded approach to wellness beyond core insurance.
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What We Do
At Dragos, every role advances a mission that matters. Surrounded by people with deep expertise, you’re trusted to own your work, grow your impact and your craft, while safeguarding civilization. Dragos delivers xOT cybersecurity for industrial and critical infrastructure, backed by a decade of frontline incident response experience. The Dragos Platform provides asset visibility, continuous monitoring, vulnerability management, and real-time threat detection, all powered by industry-leading intelligence. Dragos protects OT environments globally, including electric, oil & gas, manufacturing, water, and transportation.
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Employees work remotely.
