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Product Responsibilities
Bureau De Change (BDC) / Center of Excellence (COE)
Wholesale Banknotes
Foreign Currency ATM Machine
Foreign Currency Account/ Fixed Account (FCA/ FCFD)
Multi-Currency Account
Foreign Currency Prepaid Card Account
Any other foreign currency savings and banknotes products added from time to time
Key Responsiblities
Financial Management:
Monitoring revenue streams and profitability.
Preparing and managing budgets.
Preparing reports on business activity.
Operational Management:
Overseeing daily business operations, ensuring smooth and efficient transaction processing.
Monitoring transaction flows, settlement processes, and operational KPIs.
Ensuring compliance with all relevant regulations and internal policies.
Compliance and Risk Management:
Maintaining a thorough understanding of anti-money laundering (AML), know your customer (KYC), and other regulatory requirements.
Implementing and maintaining strong internal controls to prevent fraud and ensure transaction accuracy.
Monitoring and reporting suspicious activities.
Business Development:
Developing and executing strategies to grow foreign currency savings & foreign currency banknotes and expand market share.
Identifying and onboarding new partners, such as financial institutions and agents.
Conducting market research to identify trends, customer needs, and competitive opportunities.
Customer Relationship Management:
Handling customer inquiries and resolving complaints.
Ensuring high levels of customer satisfaction.
Building and maintaining relationships with key stakeholders.
Team Leadership:
Supervising, training, and motivating staff.
Fostering a collaborative and productive work environment.
Core Financial Goals:
Profitability:
Maximize profit margins on foreign currencies.
Control operational costs.
Optimize pricing strategies.
Reduce fraud losses.
Revenue Growth:
Increase the volume of foreign currencies banknotes transactions.
Expand the customer base.
Develop new products and services.
Penetrate new markets, both domestic and international.
Market Share Expansion:
Increase the company's share of the foreign currencies savings and banknotes market.
Gain a competitive advantage over other service providers.
Establish strategic partnerships to expand market reach.
Cost Efficiency:
Streamline foreign currencies conversion processes to reduce operational expenses.
Negotiate favorable rates with partner financial institutions.
Implement technology solutions to automate processes and reduce manual labor.
Risk Management and Compliance:
Minimize financial losses due to fraud, errors, and regulatory non-compliance.
Ensure strict adherence to AML/KYC regulations to avoid penalties.
Implement robust risk management systems.
Return on Investment (ROI):
Ensure that investments in technology, marketing, and expansion generate a positive ROI.
Track and analyze key financial metrics to measure performance.
Cash Flow Management:
Ensuring that the business has adequate liquidity to meet all of its financial obligations.
Accurate forecasting of cash flows to prevent shortfalls.
Managerial (team/group responsibilities)
Ensure high efficiency of all the products by working closely with the team members ((internal and external e.g. various partners and Hubs) in driving the business in accordance to corporate objectives.
Work closely with other Retail FX Business Managers to achieve Business Unit’s objectives.
Organizational (organizational responsibilities)
Instrumental to drive foreign currencies savings and banknotes financial objectives including key business metrics and P&L of the department.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
