Manager Payment Recovery

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB 

The purpose of this job is to oversee payment recovery efforts arising out of claims payments made on ICW Group claims. This position exists to ensure that ICW Group is identifying recovery opportunities, pursuing those opportunities, and continually seeking ways in which to improve recovery efforts Nationally, across all claim’s lines. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversees activities within the Claims Payment Recovery team.

• Works to improve the quality of payment recovery management within the organization.
• Develops standards and protocols for Claims personnel relating to identification and referral of subrogation, contribution, overpayment, and restitution opportunities.
• Continuously develops, presents, and effectuates informational notifications, updates, and trainings surrounding topics of payment recovery relevance to the Claims Team.

Manages, oversees, and directs cases for Payment Recovery opportunities.

• Coordinates outside legal counsel responsible for supporting Claims payment recovery functions.
• Conducts ongoing audits and quality assurance reviews on payment recovery cases being handled by outside counsel.
• Works closely with ICW Group’s claims personnel and other internal and external investigative and expert resources in conducting initial and ongoing evaluations of potential and actual payment recovery issues.
• Prepares legal and factual analyses regarding the viability and merits of potential payment recoveries.
• Submits cases exceeding own authority with comments to the Claims leadership.

Establishes practices for factual and legal development, monitoring, settlement, and claim resolutions functions.

• Manages all areas relating to the payment recovery aspect of all claims nationwide.
• Develops standards and procedures for the handling of subrogation claims internally, and referral of litigated subrogation claims to outside legal counsel.
• Develops and prepares periodic reports to management advising on payment recovery efforts, including analysis of current results against historical results, and identification of initiatives designed to drive improvement in recovery efforts.

Develops and supervises a team of Payment Recovery professionals. 

• Provides daily direction to payment recovery team.  Communicates Mission, Values, and other organization operating principles to direct and indirect reports.
• Establishes and maintains the overall work cadence and, in partnership with department leadership, ensures performance and outcomes strive for excellence in delivery and customer experience.  Ensures that the entire team is engaged and that leadership practices encourage development, recognition, and retention.
• Establishes and adheres to hiring criteria, on-boarding, and training requirements for incoming staff.
• Oversees the performance management and development process for the team and performs performance management duties, development planning and coaching for direct reports. 
• Acts as a resource for team members to answer questions and solve complex problems.
• Manages budget, technology and other resources, workload, and customer requests for Subrogation Department services.  Ensures adherence to all Company policies and procedures and Compliance responsibilities.
• Ensures data quality, adherence to IT security guidelines, profitability and other risk-related metrics for self and members of the team.

SUPERVISORY RESPONSIBILITIES 

Directly supervises employees within the Payment Recovery team and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

EDUCATION AND EXPERIENCE 

Bachelor’s degree from four-year college or university required with a major or emphasis in Business Administration, Management, or related field; (or equivalent combination of education and/or experience). Juris Doctorate (JD) from an accredited law school preferred. Minimum 5-8 years of related experience required, and a minimum 3 years of supervisory experience required.  

CERTIFICATES, LICENSES, REGISTRATIONS 

Member of California State Bar preferred.

KNOWLEDGE AND SKILLS

Expert working knowledge of subrogation Workers’ Compensation insurance industry, required.  Advanced understanding of Workers’ Compensation Claims principles and application.  Strong understanding of personnel and performance strategies. Experience creating and implementing department wide strategies and initiatives. Proven ability to work both independently and leading a team. Ability to effectively present information to ICW staff, executive management, and external audiences. Superior verbal and written communication skills. Strong understanding of personnel and performance strategies. Excellent time management and organizational skills. Requires a high level of attention to detail.

PHYSICAL REQUIREMENTS  

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.  

WORK ENVIRONMENT  

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

#LI-NT1 #LI-Hybrid

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?
•    Challenging work and the ability to make a difference
•    You will have a voice and feel a sense of belonging
•    We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
•    Bonus potential for all positions
•    Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
•    11 paid holidays throughout the calendar year
•    Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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