Jobs at ICW Group

Performs complex actuarial analyses across pricing, reserving, analytics, and systems integration for commercial insurance lines. Builds and enhances pricing frameworks, evaluates profitability, manages critical processes, and completes cross-functional projects. Applies predictive analytics and emerging analytical techniques, identifies risks, recommends solutions, and mentors junior actuarial staff while maintaining current industry and technical knowledge.

Represents the insurance carrier in California workers’ compensation hearings, depositions, lien conferences, trials, and settlement proceedings. Manages claim disputes, prepares pleadings and reports, reviews invoices and liens, applies legal defenses, negotiates resolutions, and partners with claims personnel. Provides workers’ compensation litigation expertise to internal teams while reducing litigation expenses and resolving claims fairly.

Performs reconciliations, journal entries, month-end and year-end close activities, financial reporting, audit support, and analysis of complex accounting issues. The role researches accounting standards, maintains financial data integrity, leads process improvements and accounting projects, supports internal controls, and provides guidance to teammates. It requires collaboration with management, auditors, and stakeholders while ensuring accurate and timely accounting information.

Drives enterprise talent acquisition, including sourcing, candidate screening, recruiting strategy, hiring-manager partnership, offer negotiation, onboarding, and candidate experience. Builds talent pipelines through job boards, schools, professional networks, referrals, job fairs, and military recruiting. Maintains recruiting records, supports temporary placements and visa processes, promotes employer branding, and may mentor junior recruiting staff.

Leads strategic direction, lifecycle management, development, pricing, compliance, and performance of insurance products. Partners with underwriting, actuarial, marketing, legal, compliance, claims, distribution, and technology teams to develop roadmaps, analyze profitability and market trends, implement product and regulatory changes, and drive growth and operational objectives across jurisdictions.

Handles moderate to highly complex workers’ compensation claims from investigation through resolution. Responsibilities include evaluating exposure, managing reserves and benefits, negotiating settlements, directing defense counsel, monitoring litigation costs, ensuring regulatory compliance, preparing status reports, and developing resolution strategies for complex medical, litigated, fatality, permanent total disability, and long-duration claims. The role also mentors less experienced examiners and provides technical guidance.

Coordinates insurance product solution projects from requirements through implementation and post-production support. Partners with Product, Actuarial, Underwriting, IT, PMO, and business stakeholders to manage rates, rules, forms, regulatory filings, dependencies, resources, UAT, testing, deployments, issues, and project communications.

Manages workers’ compensation claims support operations, overseeing claims lifecycle compliance, performance metrics, service quality, cost reduction, and customer outcomes. Leads claims supervisors and professionals through hiring, coaching, performance management, workload planning, and development. Partners with underwriting, risk, safety, quality, training, policyholders, brokers, medical providers, and legal partners to improve claims resolution and operational excellence. Supports audits, strategic initiatives, process improvements, and regulatory compliance across a multi-state claims environment.

Handles moderately complex workers’ compensation claims from investigation through resolution. Responsibilities include gathering information, determining exposure, managing reserves and benefit payments, negotiating settlements, coordinating litigation with defense counsel, preparing status reports, maintaining regulatory compliance, and communicating with policyholders, attorneys, agents, claimants, and regulators. The role requires applying workers’ compensation laws, claims procedures, reserving practices, and resolution strategies while delivering strong customer service.

Owns the product vision, roadmap, implementation, administration, and continuous improvement of procurement and third-party risk technology. Translates business needs into technical requirements, leads cross-functional delivery, supports sourcing and risk processes, oversees analytics and reporting, and ensures data integrity and user support. The role also drives procurement process optimization, policy development, standardization, training, and technology-enabled transformation.

Leads the enterprise actuarial and pricing analytics function, establishing department strategy, ensuring analytical soundness and regulatory compliance, advising executives, supporting product and market expansion, and managing credentialed actuaries, pricing professionals, and analysts. Oversees budgets, resources, performance, development, and complex analytics initiatives across multiple lines of business.

Handles complex California workers’ compensation claims from investigation through resolution. Responsibilities include evaluating exposure, managing reserves and benefits, directing defense counsel, negotiating settlements, overseeing litigation, ensuring regulatory compliance, preparing status reports, and coordinating medical or specialty claim strategies. The role also provides technical guidance, mentors less experienced staff, and supports process improvements. Requires advanced workers’ compensation expertise and substantial experience with complex litigation, high-exposure claims, reserving, and settlement strategy.

Manages the company’s privacy and corporate compliance programs, including privacy and cybersecurity compliance, incident response, regulatory monitoring, risk assessments, policy management, training, metrics, and executive reporting. Partners cross-functionally with legal, information security, operations, finance, vendors, and HR. Provides guidance on privacy laws, data governance, AI governance, and compliance risks while mentoring department members and supporting investigations and regulatory readiness.

Processes new insurance injury claims as the first customer contact. Responsibilities include receiving claim documentation, entering reports into ERP and claim systems, reviewing policy information, assessing injury severity, maintaining records, responding to insureds and agents, obtaining missing information, directing inquiries, and supporting claims examiners with administrative tasks.

Provides administrative support to the Claims department by handling customer calls and inquiries, claim notices, vendor W9 forms, medical bill reviews, payments, email requests, and claim information. Supports branch office operations through reception, mail and package management, supply ordering, conference room setup, and maintenance of office equipment. Uses Microsoft Office and multiple databases while maintaining accurate data entry and timely communication.

Owns product vision, strategy, roadmap, backlog prioritization, and delivery for specialty insurance products. Partners with business stakeholders, technical teams, Scrum Masters, Product Managers, and leadership to maximize product value. Leads Agile ceremonies, manages product plans, evaluates iteration outcomes, maintains user personas and journey maps, analyzes market and user needs, and drives user-centric outcomes. Requires extensive product ownership experience, technical team leadership, and strong insurance, analytical, and communication skills.

Leads the enterprise organizational change management capability, developing methodologies, change strategies, stakeholder engagement, communications, training, readiness assessments, adoption metrics, and reinforcement plans. Partners with business, technology, HR, and communications teams to support transformation initiatives, coach executives and managers, manage OCM resources, monitor adoption risks, and sustain organizational change.

Owns the vision, roadmap, prioritization, and delivery of Guidewire ClaimCenter products. Translates business needs into prioritized backlogs, leads agile ceremonies, coordinates stakeholders and technical teams, and drives user-centered product outcomes. Requires deep P&C claims expertise, multiple Guidewire ClaimCenter implementations, Guidewire Cloud experience, data migration and integration knowledge, and strong product ownership experience.

Manages moderately complex California workers’ compensation claims from investigation through resolution. Communicates with policyholders, agents, attorneys, witnesses, and experts; determines exposure; administers benefits; sets and adjusts reserves; monitors litigation and legal costs; prepares claim status reports; ensures regulatory and company-policy compliance; and uses negotiation, mediation, denial, and litigation strategies to resolve claims fairly. The role also supports process improvement, data accuracy, knowledge sharing, and ongoing training.

Manages the enterprise third-party risk lifecycle, including due diligence, financial viability reviews, information security assessments, contract risk remediation, ongoing monitoring, documentation, and termination. Develops risk scorecards, workflows, reports, and process improvements; analyzes complex financial, security, and operational data; advises procurement and business stakeholders; supports regulatory compliance and audits; and coordinates with Legal, Information Security, IT, Finance, and Business Continuity teams.