Jobs at ICW Group

Greet and assist visitors, operate a multi-line phone system, route calls and messages, manage conference room bookings, perform opening/closing and paging, handle subpoenas, maintain basic office records/databases, and provide general customer service and administrative support in an on-site office environment.

The AI Architect II will provide technical leadership in modernizing the technology platform, focusing on AI solutions, cloud strategy, and architectural standards while ensuring reliable model deployment and lifecycle management.

Serve as a liaison between business and IT to elicit, document, and validate requirements, support testing and implementation, improve workflows using insurance systems, and coordinate stakeholders to deliver projects on time and within budget.

The Associate Litigation Attorney manages workers' compensation cases, provides legal advice, conducts research, drafts documents, and collaborates with senior attorneys to ensure effective case management.

Perform actuarial analyses, prepare monthly and ad-hoc reports, manage and improve departmental processes, support projects and reinsurance analytics (pricing, reserving, data evaluation), and develop tools, documentation, and cross-functional relationships to improve accuracy and efficiency.

Design, deploy, and maintain generative AI solutions and ML pipelines. Fine-tune and operationalize LLMs on AWS, use Snowflake for feature engineering, ensure security/compliance, monitor and optimize model performance, and document processes while collaborating with cloud, AI, and MLOps teams.

Handle complex California workers' compensation claims from investigation through resolution. Communicate with stakeholders, direct defense counsel, manage reserves and benefits, and use litigation and settlement strategies. Serve as SME, mentor colleagues, support specialty handling for catastrophic or long-duration claims, ensure regulatory compliance and accurate claims data, and continuously improve processes and technical skills.

Acts as primary contact between insureds, brokers, and internal teams to manage claims accounts, resolve issues, coordinate claim reviews, analyze account trends, mentor junior staff, and support renewals and client meetings while delivering excellent customer service.

Lead, train, and develop a team of Underwriting Assistants to ensure accurate, timely policy processing, issuance, endorsements, account management, and underwriting support for Workers' Compensation and Commercial Lines. Monitor quality and workflow, audit files, coach staff, resolve escalations, partner with operations and underwriting leadership to improve processes, and manage hiring, performance, and development activities to meet service and compliance standards.

The Premium Billing Associate processes premium billings, provides customer service, and performs administrative tasks within the billing department.

Lead operational management and support of the enterprise data platform (primarily Snowflake), ensuring stability, scalability, observability, incident management, and migration from SQL Server. Manage data operations team, establish runbooks/SLAs, coordinate cross-functional readiness, drive continuous improvement, and ensure governance, compliance, and performance of data pipelines and platform services.

The ServiceNow Developer IV implements IT solutions, develops software configurations, and collaborates with teams to optimize systems and meet business needs.

Support underwriters with account management and policy processing for Commercial Lines and Workers' Compensation. Process new business, renewals, endorsements, cancellations, and reinstatements; gather underwriting information; issue policies and documents; handle agent and customer inquiries; coordinate follow-up and collaborate with internal teams to ensure accurate policy administration.

Provide administrative support to attorneys handling workers' compensation litigation: create and maintain case files, schedule hearings/depositions, draft/edit and e-file documents with WCAB, manage calendars and deadlines, process invoices, maintain electronic litigation system, and coordinate vendor payments and client communications.

Provide administrative support to Claims Examiners by contacting insureds and parties, documenting information in ERP, processing payments and state forms, maintaining claims records, and delivering customer service to ensure timely claim resolution and accurate audit documentation.

The Data Engineer III designs and implements data pipelines and storage solutions, ensuring data quality for enterprise decision-making and collaboration with various teams to enhance data governance and architecture.

Manage moderate to highly complex California workers' compensation claims, investigate exposures, direct litigation strategy with counsel, set reserves, administer benefits, and mentor less-experienced team members while ensuring regulatory compliance and exceptional customer service.

The Total Rewards Manager designs and develops competitive total rewards programs, ensuring alignment with business strategy while managing employee benefits, compensation, and HR communications.

The Actuarial Specialist produces analyses, manages projects, and oversees team workload to enhance actuarial processes in the organization, ensuring business growth and profitability.

The AI Architect II leads the modernization of the company’s technology platform by establishing AI architectural standards, integrating AI services, overseeing MLOps practices, and collaborating with stakeholders to design scalable cloud architectures and AI solutions.