Jobs at ICW Group

Lead operational management and support of the enterprise data platform (primarily Snowflake), ensuring stability, scalability, observability, incident management, and migration from SQL Server. Manage data operations team, establish runbooks/SLAs, coordinate cross-functional readiness, drive continuous improvement, and ensure governance, compliance, and performance of data pipelines and platform services.

The ServiceNow Developer IV implements IT solutions, develops software configurations, and collaborates with teams to optimize systems and meet business needs.

The Quality Engineer II leads test strategy, planning, automation, and quality outcomes for an assigned software delivery team. Responsibilities include functional, regression, integration, API, exploratory, data, and performance testing; maintaining automated suites; integrating tests into CI/CD pipelines; validating data integrity; diagnosing defects; managing test environments and data; tracking quality metrics; and coordinating distributed teams. The role also mentors junior engineers and promotes shift-left testing, Agile practices, and AI-assisted quality workflows.

Acts as primary contact between insureds, brokers, and internal teams to manage claims accounts, resolve issues, coordinate claim reviews, analyze account trends, mentor junior staff, and support renewals and client meetings while delivering excellent customer service.

The Total Rewards Manager designs and develops competitive total rewards programs, ensuring alignment with business strategy while managing employee benefits, compensation, and HR communications.

The Actuarial Specialist produces analyses, manages projects, and oversees team workload to enhance actuarial processes in the organization, ensuring business growth and profitability.

The AI Architect II leads the modernization of the company’s technology platform by establishing AI architectural standards, integrating AI services, overseeing MLOps practices, and collaborating with stakeholders to design scalable cloud architectures and AI solutions.

The Senior Actuarial Analyst provides complex analyses in pricing and reserving, enhances pricing tools, manages projects, and mentors junior staff while promoting predictive analytics and continuous professional development.

Supervise and develop the Claims Support team, ensure quality and timely claims processing, create workflows and reports, perform audits, drive process improvements, handle escalations and communicate with insureds and agents, and manage hiring, training, and performance management for the unit.

The Applied AI Engineer develops, deploys, and maintains generative AI solutions for insurance products, collaborating on cloud engineering and AI initiatives while optimizing model performance and compliance.

Designs, builds, and maintains scalable batch and streaming data pipelines, data warehouses/lakes, and ETL/ELT processes. Collaborates with BI, Data Science, and Architecture teams to model data, validate sources, ensure data quality, optimize performance, and enable analytics using cloud and big-data technologies (AWS, Snowflake, Databricks, Spark, Kafka).

Owns product vision, roadmap, and backlog; prioritizes features for business value; collaborates with stakeholders, technical teams, and Scrum roles; validates roadmap items; drives user-centric outcomes and continuous improvement throughout development iterations.

Support and manage EDI compliance and reporting for workers compensation claims (FROI/SROI, Medicare Section 111). Reconcile and validate EDI transactions, investigate and resolve errors, maintain documentation and workflows, assist audits, support trainings, collaborate with IT/vendors, and provide analytical and project-based support to Claims and stakeholders.

Lead QA for cloud-native AI/ML platforms: define test strategies, build and maintain automated test suites, validate data pipelines, models, and infrastructure (IaC), integrate tests into CI/CD, perform observability and non-functional testing, and collaborate with data scientists, engineers, and vendor teams to ensure reliability and scalability.

The role involves maintaining and supporting networking devices, providing technical support, coordinating network projects, ensuring compliance with ITIL, and designing network architecture for business objectives.

Designs and implements automation and process improvements for DevSecOps tools and processes, collaborates with teams to enhance systems, and mitigates risks.

Lead enterprise financial planning, budgeting, forecasting, and reporting for technology and business investments. Build financial and capital models, track performance and risks, produce dashboards and variance analyses, support technology cost governance (cloud, software, vendor spend), and partner cross-functionally to align funding, optimize costs, and inform strategic decisions.

The AI Architect II will provide technical leadership in modernizing the technology platform, focusing on AI solutions, cloud strategy, and architectural standards while ensuring reliable model deployment and lifecycle management.

Design, deploy, and maintain generative AI solutions and ML pipelines. Fine-tune and operationalize LLMs on AWS, use Snowflake for feature engineering, ensure security/compliance, monitor and optimize model performance, and document processes while collaborating with cloud, AI, and MLOps teams.

Prepare and analyze financial statements and general ledger reconciliations, assist with daily banking and treasury activities, process remote deposits and journal entries, resolve cash management issues with partners, and recommend process improvements to support month-end close and accounting projects.