Jobs at ICW Group

Prepare and analyze financial statements and general ledger reconciliations, assist with daily banking and treasury activities, process remote deposits and journal entries, resolve cash management issues with partners, and recommend process improvements to support month-end close and accounting projects.

Manage moderately complex workers' compensation claims from investigation through resolution. Communicate with policyholders, agents, attorneys, and vendors; administer benefits, set reserves, partner with defense counsel, and ensure regulatory and company policy compliance. Provide status reports, improve processes, and maintain accurate claims data.

Handle complex California workers' compensation claims from investigation through resolution. Communicate with stakeholders, direct defense counsel, manage reserves and benefits, and use litigation and settlement strategies. Serve as SME, mentor colleagues, support specialty handling for catastrophic or long-duration claims, ensure regulatory compliance and accurate claims data, and continuously improve processes and technical skills.

Lead design, build, and scaling of ICW Specialty's delegated authority and program business (MGAs/MGUs/Program Administrators). Own partner sourcing, contracts, underwriting governance, compliance, P&L, performance monitoring, reinsurance coordination, and team development while partnering with underwriting, actuarial, claims, legal, compliance, and finance.

Lead and supervise the Premium Audit team, manage audit workflows, coordinate with field and cross-functional teams, develop procedures and training, ensure data quality and compliance, oversee staffing and performance management, and support system automation and reporting to Finance and Underwriting.

Acts as primary contact between insureds, brokers, and internal teams to manage claims accounts, resolve issues, coordinate claim reviews, analyze account trends, mentor junior staff, and support renewals and client meetings while delivering excellent customer service.

Lead, train, and develop a team of Underwriting Assistants to ensure accurate, timely policy processing, issuance, endorsements, account management, and underwriting support for Workers' Compensation and Commercial Lines. Monitor quality and workflow, audit files, coach staff, resolve escalations, partner with operations and underwriting leadership to improve processes, and manage hiring, performance, and development activities to meet service and compliance standards.

Lead operational management and support of the enterprise data platform (primarily Snowflake), ensuring stability, scalability, observability, incident management, and migration from SQL Server. Manage data operations team, establish runbooks/SLAs, coordinate cross-functional readiness, drive continuous improvement, and ensure governance, compliance, and performance of data pipelines and platform services.

The ServiceNow Developer IV implements IT solutions, develops software configurations, and collaborates with teams to optimize systems and meet business needs.

Support underwriters with account management and policy processing for Commercial Lines and Workers' Compensation. Process new business, renewals, endorsements, cancellations, and reinstatements; gather underwriting information; issue policies and documents; handle agent and customer inquiries; coordinate follow-up and collaborate with internal teams to ensure accurate policy administration.

Provide advanced underwriting support including issuing and processing policies, handling complex account management, mentoring/training underwriting staff, performing quality audits, and serving as a subject matter resource for agents and internal partners.

Provide administrative support to Claims Examiners including contacting insureds, documenting information in ERP, processing indemnity and non-medical payments, scheduling medical appointments, coordinating with nurse case management, and delivering customer service to ensure timely, compliant claims administration.

The Data Engineer III designs and implements data pipelines and storage solutions, ensuring data quality for enterprise decision-making and collaboration with various teams to enhance data governance and architecture.

Manage moderate to highly complex California workers' compensation claims, investigate exposures, direct litigation strategy with counsel, set reserves, administer benefits, and mentor less-experienced team members while ensuring regulatory compliance and exceptional customer service.

The Total Rewards Manager designs and develops competitive total rewards programs, ensuring alignment with business strategy while managing employee benefits, compensation, and HR communications.

The Actuarial Specialist produces analyses, manages projects, and oversees team workload to enhance actuarial processes in the organization, ensuring business growth and profitability.

The AI Architect II leads the modernization of the company’s technology platform by establishing AI architectural standards, integrating AI services, overseeing MLOps practices, and collaborating with stakeholders to design scalable cloud architectures and AI solutions.

The Senior Actuarial Analyst provides complex analyses in pricing and reserving, enhances pricing tools, manages projects, and mentors junior staff while promoting predictive analytics and continuous professional development.

The Machine Learning Engineer will build and deploy machine learning models, collaborate with teams, and ensure effective model monitoring and compliance with data regulations.

Provide administrative support to the Claims team including printing and mailing notices, answering customer calls, managing group email, processing requests, reviewing medical bills, collecting W9s, paying bills, and performing front-desk and office logistics as needed to relieve claims staff.