Jobs at ICW Group

The Applied AI Engineer develops, deploys, and maintains generative AI solutions for insurance products, collaborating on cloud engineering and AI initiatives while optimizing model performance and compliance.

Performs complex actuarial analyses across pricing, reserving, analytics, and systems integration for commercial insurance lines. Builds and enhances pricing frameworks, evaluates profitability, manages critical processes, and completes cross-functional projects. Applies predictive analytics and emerging analytical techniques, identifies risks, recommends solutions, and mentors junior actuarial staff while maintaining current industry and technical knowledge.

Leads technology product strategy and delivery for the Specialty Business Unit, overseeing insurance platforms across policy administration, underwriting, billing, claims, portals, and distribution. Manages product roadmaps, vendor governance, cross-functional delivery, and a team of technical product managers. Partners with executives and business stakeholders to prioritize initiatives, ensure customer value, and align products with enterprise goals. Oversees hiring, performance management, coaching, and team development.

Processes accurate premium billings, including interim, final, revised, and manually calculated audit billings. Responds to customer and department emails, handles agent and policyholder calls, researches policy and payment information, assists with payroll reporting, and processes payments, cancellations, and reinstatements. Performs administrative tasks and accurate data entry across multiple applications while providing customer service and maintaining policy records.

Manages moderately complex California workers’ compensation claims from investigation through resolution. Communicates with policyholders, agents, attorneys, witnesses, and experts; determines exposure; administers benefits; sets and adjusts reserves; monitors litigation and legal costs; prepares claim status reports; ensures regulatory and company-policy compliance; and uses negotiation, mediation, denial, and litigation strategies to resolve claims fairly. The role also supports process improvement, data accuracy, knowledge sharing, and ongoing training.

Conducts workers’ compensation, commercial property, and liability risk assessments for insurance accounts. Performs property surveys and accident investigations, develops corrective action plans, prepares service proposals and reports, and advises underwriting and claims teams. Delivers client training on OSHA, NFPA, CPSC, and liability prevention topics while consulting on risk exposures, financial data, and mitigation strategies. This field-based role requires travel throughout North and South Carolina, site visits, driving, climbing, and periodic overnight travel.

Handles complex workers’ compensation claims, including investigation, exposure assessment, reserving, benefit administration, litigation management, settlement negotiation, and strategic resolution. Communicates with policyholders, attorneys, agents, witnesses, and stakeholders; ensures regulatory and internal policy compliance; monitors legal costs; prepares claims reports; supports specialty programs; and mentors less experienced team members.

Supports Claims Examiners with administrative claims processing, payment preparation, documentation, data entry, customer communications, and compliance-related tasks. Contacts insureds, claimants, vendors, legal counsel, and providers to obtain or relay information. Maintains claim records, completes diary tasks, verifies documentation, and assists with claims resolution. Mentors and trains less-experienced Claims Assistants while providing responsive service to internal and external customers.

Handles moderate to highly complex workers’ compensation claims from investigation through resolution. Responsibilities include determining exposure, managing reserves and benefits, directing defense counsel, negotiating settlements, monitoring litigation, ensuring regulatory compliance, preparing claim reports, and developing medical and resolution strategies. The role also provides technical guidance, mentors less experienced examiners, supports process improvements, and maintains accurate claims-system data.

Serves as a strategic HR advisor to assigned business units, aligning people strategies with business objectives. Leads workforce and succession planning, performance management, compensation cycles, talent management, employee engagement, organizational development, and change management initiatives. Partners with leaders and HR teams on workforce planning, leadership development, organizational design, retention, and culture. Provides consulting, coaching, diagnostics, facilitation, and project leadership while using metrics to improve organizational effectiveness.

Manages the enterprise third-party risk lifecycle, including due diligence, financial viability reviews, information security assessments, contract risk remediation, ongoing monitoring, documentation, and termination. Develops risk scorecards, workflows, reports, and process improvements; analyzes complex financial, security, and operational data; advises procurement and business stakeholders; supports regulatory compliance and audits; and coordinates with Legal, Information Security, IT, Finance, and Business Continuity teams.

Leads actuarial strategy for specialty insurance lines, including pricing, product development, portfolio profitability, reserving, financial planning, reinsurance modeling, and risk transfer analysis. Advises executives on underwriting appetite, capital allocation, and emerging risks while building and managing a high-performing actuarial team. Partners with underwriting, claims, finance, and operations to support product launches, regulatory reporting, and enterprise decision-making.

Manages moderately complex workers’ compensation claims from investigation through resolution. Communicates with policyholders, agents, attorneys, and witnesses; determines exposure; manages litigation, reserves, benefits, negotiations, and regulatory compliance. Prepares claim status reports, ensures accurate claims-system data, collaborates cross-functionally, and recommends process improvements. Requires knowledge of workers’ compensation laws, claims handling, reserving, litigation management, and resolution strategies.

Own and prioritize the digital portals product roadmap and backlog; translate business needs into technical requirements; collaborate with stakeholders, Technical Product Managers, and Scrum teams; participate in agile ceremonies; validate roadmap items; maintain user personas and journey maps; research market trends to deliver user-centric product outcomes.

The Quality Engineer II leads test strategy, planning, automation, and quality outcomes for an assigned software delivery team. Responsibilities include functional, regression, integration, API, exploratory, data, and performance testing; maintaining automated suites; integrating tests into CI/CD pipelines; validating data integrity; diagnosing defects; managing test environments and data; tracking quality metrics; and coordinating distributed teams. The role also mentors junior engineers and promotes shift-left testing, Agile practices, and AI-assisted quality workflows.

Acts as primary contact between insureds, brokers, and internal teams to manage claims accounts, resolve issues, coordinate claim reviews, analyze account trends, mentor junior staff, and support renewals and client meetings while delivering excellent customer service.

The Actuarial Specialist produces analyses, manages projects, and oversees team workload to enhance actuarial processes in the organization, ensuring business growth and profitability.

The AI Architect II leads the modernization of the company’s technology platform by establishing AI architectural standards, integrating AI services, overseeing MLOps practices, and collaborating with stakeholders to design scalable cloud architectures and AI solutions.

Designs, builds, and maintains scalable batch and streaming data pipelines, data warehouses/lakes, and ETL/ELT processes. Collaborates with BI, Data Science, and Architecture teams to model data, validate sources, ensure data quality, optimize performance, and enable analytics using cloud and big-data technologies (AWS, Snowflake, Databricks, Spark, Kafka).

Lead QA for cloud-native AI/ML platforms: define test strategies, build and maintain automated test suites, validate data pipelines, models, and infrastructure (IaC), integrate tests into CI/CD, perform observability and non-functional testing, and collaborate with data scientists, engineers, and vendor teams to ensure reliability and scalability.