As the Manager – Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.
Responsibilities:
- Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
- Maintains a safe, secure and inclusive workplace.
- Manages, coaches, mentors, hires and trains employees. This also includes performance management.
- Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
- Manages expense-based profit and loss statement (P&L) to plan.
- Drives efficiencies within the facility using LEAN methodologies.
- Maintains facility tour-ready standards.
- Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
- Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.
- Matches facility capacities to customer/sales professionals’ expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
- Actively engaged in developing annual budgets for the facility.
Qualifications:
- High School Degree or Equivalent required; Bachelor’s Degree preferred
- 5+ years’ operations experience, specifically in distribution center facilities preferred
- Experience managing a group or team of individual contributors and/or indirectly supervises support staff
- Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
- Ability to effectively communicate in both group and individual settings
- Capable of handling multiple priorities with a high sense of urgency
- Ability to travel 0-25% of the time
Working Environment: Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
Skills Required
- High School Degree or Equivalent
- Bachelor's Degree
- 5+ years' operations experience in distribution center facilities
- Experience managing a group or team
- Knowledge of Microsoft applications
- Ability to communicate effectively
- Capable of handling multiple priorities under urgency
- Ability to travel 0-25% of the time
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
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