Manager - Operations

Description and Requirements
Position Title:
Manager - Operations
Reports to (Responsibility Level):
Director - Operations
Supervises: 10-15
Location:
Noida
Global Grade:
GG11
Complexity:
PID/s Load Mapping:
Permanent
Position Summary
A leadership role responsible for strategic planning and execution of all Third-Party Risk Management operations for U.S. and Asia regions. Responsibilities entail:

• Work with TPRM Program office and the regional Procurement Operations to assist with communication of key process changes to drive program adoption within LOBs, risk partners and GCC operations teams
• Be a senior escalation point for resolving stakeholder & internal issues. Handle escalations confidently, identify key risks and agree/implement mitigation plans to ensure repeat complaints are eliminated
• Actively contribute to overall operational targets as well as daily business decisions

Stakeholder Management, quality management, workplace planning, mentoring, development and training
Job Responsibilities

• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in TPRM and procurement operations. Develop and implement improvement plans to close performance gaps
• Drive continuous improvement within operational processes, look for opportunities to improve current cost base
• Collaborate on projects with stakeholder that may include solutioning, pricing, due diligence, transition and stabilization
• Determine needs of internal customer / line of businesses and incorporate that information into the appropriate statements of work to support TPRM activities.
• Lead and initiate discussions at stakeholder side and highlight key focus areas and bring in traction to support operations, and ensure implementation
• Work with the stakeholders to understand key requirements and translate them into delivery plans capable of being executed effectively to agreed timelines
• Work with TPRM Program office and the regional Procurement Operations to assist with communication of key process changes to drive program adoption within LOBs, risk partners and GCC operations teams
• Strong supplier management skills.
• Strong negotiating, persuasion & influence skills
• Cross-functional team leadership, including experience in establishing and managing project schedules to ensure TPRM activities are completed on schedule.

Strong communication skills & task coordination skills
Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)

• 10+ years working experience in procurement with a total of 12 years is required.

Technical Skills

• Good working knowledge of MS office Suite (Word, Excel (advanced skills) and PowerPoint.)
• Strong analytical skills and working knowledge of MS Access would be an advantage but not a definite requirement.
• Knowledge of the U.S. marketplace for key commodities (ie. IT related products and services, Professional Services, Facilities, Marketing, Print etc.)

Good knowledge of Ariba
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

• Strong communication skills - Written and spoken (English).
• Self driven and result oriented
• Proven analytical and research skills.
• Must work well in a team environment, while being individually responsible for the project management and results.

About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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