The Role
Leads end-to-end operations across order management, supply chain execution, logistics, installation, service delivery, and field hardware deployment. Responsibilities include redesigning workflows, reducing costs, improving customer satisfaction, automating processes, establishing SOPs and quality frameworks, building operational dashboards, managing inventory and capacity planning, coordinating cross-functional teams, and overseeing logistics and service partners.
Summary Generated by Built In
Job Title: Manager - Operations
Location: Bangalore (+ Manilla + Dubai)
About Teachmint:
At Teachmint, we believe that education moves the world forward and deserves the best technology. As a
pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a
connected classroom app, and smart hardware in one place. This ensures teachers spend less time
managing tools and more time teaching. Our mission is to transform learning one classroom at a time —
giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90
languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru,
Singapore, Dubai, and Manila. Discover our complete solutions at www.teachmint.com.
About the Role:
We are seeking an experienced, detail-oriented, and result-driven Manager – Operations to
lead end-to-end operational workflows across order fulfillment, logistics, installation and
service delivery across India. In this role, you will bridge strategic planning with ground-level
execution—ensuring smooth order management cycles, scaling site installation operations for
our interactive flat panels, managing Authorized Service Partners (ASPs), and continually
optimizing operational processes to deliver exceptional Customer Satisfaction.
Key Responsibilities:
1. Process Improvement & Operational Governance
- Workflow Redesign & Speed Optimization: Conduct end-to-end audits of hardware supply chains, and installation cycle to identify bottlenecks, eliminate non-value-added steps, and drastically reduce overall turn-around time (TAT).
- Cost Reduction & Efficiency Engineering: Analyze cost drivers across warehousing, logistics, technician routing, and vendor billing to negotiate better structures, eliminate waste, and lower unit operational costs without sacrificing quality.
- Customer Experience (CX) & CSAT Elevation: Map the post-sale customer journey to build high-touch, error-free fulfillment experiences. Turn operational service delivery into a competitive advantage that drives customer retention and high Net Promoter Scores (NPS).
- Automation & Technology Integration: Partner with Internal Tech, Product, and ERP teams to automate manual operational tasks, introduce smart workflows, build real-time SLA tracking, and eliminate human-error failure points.
- Governance, SOPs & Quality Assurance: Design, mandate, and continuously update Standard Operating Procedures (SOPs) across all zones. Establish audit frameworks to measure internal team and vendor compliance against set benchmarks.
- Data & Capacity Modeling: Build predictive operational models for inventory management, performance dashboards, and executive reporting frameworks to guide business decisions, resource allocation, and quarterly capacity planning.
2. Order Management, Supply Chain Execution, Field Operations & Hardware Deployment
- Understand the end-to-end order lifecycle—from order receipt, verification, partner documentation validation, invoicing to final installation.
- Serve as the critical backup and escalation point during peak business periods to clear order fulfillment bottlenecks and resolve complex inventory/dispatch edge cases.
3. Cross-Functional Leadership & Team Management
- Partner with Zonal Business Heads to evaluate demand forecasts, site readiness, and local manpower availability.
- Drive operational alignment and coordination efficiency across Sales, Finance, Legal, and Customer Support functions
Education & Experience Requirements:
- Education: Bachelor’s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related discipline from Tier 1 Institute . (An MBA / Post Graduate Degree in Operations or Supply Chain is preferred).
- Experience: 2 to 5 years of hands-on experience in Operations, Order Management, Supply Chain Operations, or Field Operations Delivery.
- Industry Background: Experience in EdTech, Consumer Durables, IT Hardware Distribution, or Tech-enabled Logistics is highly desirable.
Key Skills & Competencies:
- Analytical & Data-Driven: Advanced proficiency in MS Excel or Google Sheets (pivot tables, data modeling, reporting) with the ability to draw insights from complex operational datasets.
- Systems Familiarity: Working knowledge of ERPs, Order Management Systems (OMS), or CRM software (e.g., Salesforce, SAP, Zoho).
- Vendor & Partner Management: Proven ability to onboard, negotiate, and enforce SLAs with external logistics and service partners.
- Execution & Ownership: High attention to detail with a track record of driving cross-functional projects under strict timelines.
- Communication & Collaboration: Excellent written and verbal communication skills in English and regional languages to interact effectively with internal leadership and external clients/vendors.
Why Join Teachmint?
- Be part of a mission-driven company transforming education through technology.
- Work with high-impact teams solving real-world operational challenges.
- Gain exposure to large-scale nationwide operations and partner networks.
- Grow your career in a fast-paced, high-growth environment.
Join Teachmint and lead us in reshaping the future of education!
Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated
to providing equal opportunities in all aspects of employment, including recruitment, training, and
development of employees, which encompasses promotions, transfers, assignments, and various
benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour,
disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins,
religious beliefs, or age.
Skills Required
- Bachelor's degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related discipline from a Tier 1 institute
- MBA or postgraduate degree in Operations or Supply Chain
- 2 to 5 years of hands-on experience in Operations, Order Management, Supply Chain Operations, or Field Operations Delivery
- Experience in EdTech, consumer durables, IT hardware distribution, or tech-enabled logistics
- Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, data modeling, and reporting
- Working knowledge of ERP, Order Management Systems, or CRM software
- Experience onboarding, negotiating with, and managing logistics and service partners against SLAs
- Excellent written and verbal communication skills in English and regional languages
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The Company
What We Do
We’re on a mission to expand the potential of Education. Teachmint is a leading provider of education-infrastructure solutions, powering the education ecosystem to deliver inspired learning outcomes. Since inception, we have enabled millions of educators to create global, future-ready classrooms with our proprietary classroom technology. With our innovative and powerful SaaS solutions, Teachmint today is catering to end-to-end needs of all education providers; from K-12 schools to after-school tutoring, universities, creators and even edtechs. If you want to be a part of this mission, check out our openings and apply now: https://teachmint.freshteam.com/jobs Discover Teachmint: teachmint.com/about twitter.com/teachmintapp facebook.com/teachmintapp instagram.com/teachmintapp blog.teachmint.com/
