Provide leadership to team members accountable for the processing, service, and administration of multiple or complex processes within Operations. Provide coaching, development and support to team to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements. Drive implementation of process improvements ensuring all processes and procedures are appropriately documented. Lead and/or participate in projects, serving as a subject matter expert as appropriate.

Key Responsibilities

• Provide leadership and coaching to direct reports, including providing work direction and support to team on process, procedures and escalated issues. Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements.
• Drive and implement process improvements, proactively identifying and resolving business issues to improve efficiencies and increase operational effectiveness. Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements. Work with internal and external business partners to effectively identify and minimize risk.
• Lead and/or participate as a subject matter expert in projects and business driven initiatives within team and across Operations, as appropriate.
• Provide effective people leadership through effective coaching, feedback and sound performance management practices. Act as champion for the team and intervene on matters that create roadblocks to individual or organizational success. Set department initiatives and aligns and sets individual performance goals.
• Flexibility to occasionally work prior to market open, as dictated by the needs of the business.

Required Qualifications

• Education: High school or GED
• Experience: 5-7 years of relevant experience.
• *Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for
• education and experience.
• Extensive experience working in operations, processing or customer service team.
• Strong working knowledge of Operations processes, policies, techniques, and applicable regulations.
• Proven ability to work effectively with internal and external partners at all levels.
• Demonstrated people leadership experience.
• Strong communication skills, including ability to explain complex issues in an understandable manner.

Preferred Qualifications

• Education: Bachelors degree or equivalent (4-years)

About Our Company

We're a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

SERVD Service Delivery