Operations Performance Manager

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Operations Performance Manager to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are you

• Dedicated to achieving continuous improvement at a global organization?

• Analytical-minded with demonstrated success working in an agile environment?

As the Operations Performance Manager, you will play a key role in improving operational performance, reduce defects related to data issues, process issues, reduce transactional cycle times and reduce process defects related to chain-of-custody and billing issues.

A Day in the Life

Performance Analytics & Reporting

• Owns Operations performance KPIs & reporting; oversees ongoing monitoring and analysis of key performance indicators across select functional operations to maximize vehicle uptime and availability for one of Element’s Tier 1 strategic clients

• Champion data-driven approach, including use of statistical methods and advanced platform tools, to analyze information, root cause analysis remediation, and facilitate solutions to business problems

• Lead partnership with business and technical teams as needed to deliver process enhancements, improve performance, data integrity

• Conduct ongoing ad hoc analysis as necessary

• Authors memos and reports for managers to look over the findings and recommendations for business leaders and client

Stakeholder Engagement & Feedback

• Lead daily and weekly performance reviews with operations teams, preparing data, insights and areas of focus, documenting findings and tracking identified action items to resolution in partnership with operations stakeholders

• Partner with Product team to support workflow management, roadmap & data needs

• Drive reporting & analytics enhancements throughout the ideation, prioritization, and development process to incorporate feedback and validate design, support testing and production launches

• Lead client & vendor discussions on performance management results & facilitate improvements where needed across partnership ecosystem

Capacity + Workforce Planning

• Workforce Planning: Develop pilot capacity modeling which can be leveraged to transfer / development / administration to forecast labor demand and supply across many products/processes.

• Create monthly cadence w/ stakeholders for review of model outputs and assumptions.

• Develop metrics and other statistical indicators helping us measure ‘when and where to grow’ (i.e., factoring for geographies).

• Distribute capacity modeling to Leadership monthly in advance of Monthly Labor Planning Meeting.

• Support administration and accounting/management of org headcount as growth roles are executed upon.

• Other Functional Areas: Meet w/ Directors and Managers in other functional areas to identify current workforce planning solutions and offer to support consolidation (upon conclusion of successful Workforce Planning pilot).

Workflow + Throughput Forecasting 

• Program Enrollment Forecasting: Partner w/ stakeholders to develop and sophisticate methodologies to forecast vehicle intake and enrollment volumes by week throughout the calendar year. Align forecast w/ communicated targets surrounding peak volume periods to identify surplus / deficits of inventory and proactively strategize to align inventory with vehicle demand.

• Other Functional Areas: Meet w/ Directors and Managers in other functional areas to identify potential forecasting needs as communicated by clients and work to develop solutions. 

Requirements :

• BS/BA in Business, Analytics, Finance, Computer Science or related field and 5+ years’ experience supporting data-driven approach to support operational performance management. Masters in related field strongly preferred.

• 2+ years managing a team of direct reports

• Strong analytical experience; experience with platform solutions such as PowerBI, Alteryx, SQL, Snowflake, Smartsheet, RPA or related software solutions preferred

• Experience in fleet management or transportation logistics a plus

• Have led operational performance reviews, documenting needs & driving change in collaboration with internal partners

• Proven ability to establish, manage and evolve operations performance analytics suites & insights to achieve operations performance targets in collaboration with cross-functional partners

• Crisp, insightful oral- and written- communications style and able to summarize, using data & supporting narrative across multiple formats

• Ability to effectively navigate, collaborate, & communicate across cross-stakeholder teams and Subject Matter Experts within IT and Business/Operations. Must be adept at influencing across various level of the organization and storytelling to highlight value and inspire action.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.