Manager, NOC Operations

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Wireless Technology organization is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
The NOC Operations Manager will be managing 24/7 DISH Wireless Network Operations Center. The successful candidate will lead, direct and manage a group of 5G Network Surveillance, Incident Management & Fault Isolation & Management teams supporting the end-to-end monitoring and troubleshooting of the entire 5G platform. The team will quickly analyze service and system issues, determine corrective actions and implement to restore services.
This position will escalate complex issues to our Advanced Operations & Engineering resources, and will determine root-causes for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. This position will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service up-time leading to an overall excellent customer experience.
Key Responsibilities:

• Hire and manage a team of NS, IM, and FIM Engineers and SMEs, ensuring training programs for skill development.
• Drive automation for reducing MTTR, optimizing resources, and improving processes.
• Manage outages, emergencies, and incident lifecycle, ensuring network meets KPIs, SLAs, and >99.50% national availability.
• Collaborate across functions (RF, Deployment, Tech Dev, Core, Cloud Infra) and with external vendors for issue resolution.
• Track and address top issues, ensure Trouble Ticket updates, and resolve customer complaints within SLAs.
• Handle team expansion, resource planning, recruitment, appraisals, and cross-training for NOC teams.

Skills, Experience and Requirements
Education and Experience:

• Bachelor/Master's degree or equivalent
• Minimum of 10+ years of telecom/wireless experience
• Experience managing 4G/5G NOC shift environments and troubleshooting activities

Skills and Qualifications:

• Organize and prioritize dynamic schedules, ensuring quick and efficient incident resolution.
• Understand 5G components (Core, RAN, Network, Transport, PaaS, gNB) and troubleshoot high-level technology issues.
• Analyze wireless networks and related equipment for performance optimization.
• Collaborate across departments to resolve network outages and build strong internal/external relationships.
• Lead and manage teams with a proactive, adaptable approach, introducing new tools and ideas.
• Self-motivated with excellent people management skills, capable of working independently and under pressure.

Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.