As a Manager of Mortgage Operations, you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions.
What you'll do:
- Interview, train, evaluate, coach, and motivate staff.
- Ensure staff are trained on policies, procedures and guidelines, and underwriters.
- Work with management in setting & monitoring effective performance goals. Ensures quality member service, loan production standards and loan quality standards are maintained at all times.
- Manage all operations pipeline, ensuring accurate and timely follow up.
- Resolve member service and loan issues.
- Review loans that are escalated by sales or operations staff.
- Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements. Stays current in industry trends and best practices. Makes recommendations to department processes and procedures as needed.
- Direct the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff.
- Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures.
Qualifications
What you'll do:
- Interview, train, evaluate, coach, and motivate staff.
- Ensure staff are trained on policies, procedures and guidelines, and underwriters.
- Work with management in setting & monitoring effective performance goals. Ensures quality member service, loan production standards and loan quality standards are maintained at all times.
- Manage all operations pipeline, ensuring accurate and timely follow up.
- Resolve member service and loan issues.
- Review loans that are escalated by sales or operations staff.
- Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements. Stays current in industry trends and best practices. Makes recommendations to department processes and procedures as needed.
- Direct the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff.
- Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures.
What you'll bring:
- Minimum 5 years of experience in a mortgage-banking capacity to include underrating, closing and/or post-closing leadership of staff to include loan-underwriting experience.
- Minimum 2 years in a supervisory/management position.
- Thorough knowledge of First, Conventional/FHA/VA and Second loan originations as well as all technical aspects of residential lending
- Ability to work independently and motivate staff to achieve goals.
- Ability to complete assigned tasks within strict timeframes and work in a fast-paced environment.
- Ability to successfully tailor communications according to the audience.
- Effective, professional verbal and written communication skills. Including the ability to prepare and effectively facilitate presentations.
- Ability to interact with diverse groups of people including business community members, potential borrowers and referral agents in a professional and diplomatic manner.
- 5+ years of experience in customer service.
- High school diploma or equivalent, Bachelor degree preferred.
- Active FHA DE & VA LAPP designation is a plus.
Additional Information
Achieve well-being with:
- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve, change the future
At Achieve, we're changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
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Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.
Skills Required
- Minimum 5 years of experience in a mortgage-banking capacity including underwriting, closing, and/or post-closing leadership
- Minimum 2 years in a supervisory or management position
- Thorough knowledge of First, Conventional/FHA/VA and Second loan originations and technical aspects of residential lending
- Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures
- Maintain current working knowledge of loan products, procedures, systems, and regulatory requirements to ensure compliance
- Experience interviewing, training, evaluating, coaching, and motivating staff
- Ability to work independently, meet strict timeframes, and perform in a fast-paced environment
- Effective professional verbal and written communication skills, including presentation and facilitation ability
- 5+ years of experience in customer service
- High school diploma or equivalent
- Bachelor's degree
- Active FHA DE & VA LAPP designation
What the Team is Saying
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Achieve Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes multiple medical, dental, and vision options and no‑cost Talkspace access via the EAP, alongside life and disability coverage.
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Retirement Support — A 401(k) with employer match supports long‑term savings through a defined plan structure.
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Leave & Time Off Breadth — Hybrid/remote roles, flexible or generous PTO, paid holidays, floating holidays, and paid volunteer time provide varied time‑off options.
Achieve Insights
What We Do
Formally known as Freedom Financial Network, Achieve launched in 2022 as the leading digital personal finance company helping everyday people get on, and stay on, the path to a better financial future. Achieve delivers personalized financial solutions for real people through intelligent technology and an empathetic human touch. From the single parent trying to buy a home to the overworked employee drowning in debt, we provide innovative solutions, budgeting tools, and education to help them move from surviving to thriving. We put our members first by coaching them through their financial health journey to understand what’s working for them and what’s not. Our tailored approach is designed to meet everyone where they are in life because they’re more than just a credit score. Our people make the biggest difference. With more than 2,200 teammates between California, Arizona, Florida, and Texas, everyone collaborates together to make an impact towards our mission; to empower everyday people to move forward on a path to a better financial future. We’re committed to fostering an environment where everyone can belong, while giving their true authentic selves a place to shine. Whether you’re in sales, member support, engineering, product design, IT or any of our other exciting roles, you’ll join a team passionate about serving our members and embracing our core values every day: Care (For everyone) Get Better (Every day) Act With Integrity (Every time) Collaborate (With everyone)
Why Work With Us
The technology we are building has real human impact to positively change the trajectory of millions of American families living with the crippling weight of consumer debt. Our growing teams are determined to get better every day through open collaboration and genuine family-like care for the whole person—engineers are never lost in the shuffle.
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Achieve Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
