As the Manager, Market and Consumer Insights (MCI), you will play a key role in shaping business strategy by researching, analyzing, and synthesizing competitive intelligence, customer feedback, and market trends across the debt relief landscape. You'll bring a data-driven mindset and deep expertise in competitive and customer research-translating complex information into clear, actionable insights that fuel growth, enhance customer experience, and strengthen our competitive position.
What you'll do
- Conduct in-depth research on competitors and industry trends using a mix of traditional research methodologies to uncover strategies, product features, pricing models, marketing tactics, market positioning, and business performance.
- Integrate insights from customer data, sales and retention trends, and third-party research to uncover opportunities and surface emerging risks.
- Synthesize and analyze data from multiple sources to identify market shifts, emerging trends, and opportunities.
- Translate findings into clear, compelling reports, data visualizations, presentations, and strategic intelligence tools-such as competitor comparison matrices and SWOT analyses-that equip stakeholders to make informed, strategic decisions.
- Use AI tools to accelerate research, identify patterns, and surface actionable insights across market dynamics and customer behavior-enabling faster, more informed decision-making.
- Collaborate cross-functionally with marketing, sales, product, and operations teams to align on priority questions and shape the research agenda-ensuring competitive and customer insights directly inform strategies that strengthen acquisition, retention, and overall business performance.
- Manage, mentor, and develop the Market and Consumer Insights team while fostering a collaborative environment that supports high performance and continuous development.
- Provide guidance to marketing, sales and service teams based on call listening feedback, and analytics of competitor material, review sites and other comparative mediums.
Qualifications
What you'll bring
- Bachelor's degree in business, marketing, or a related field.
- 2-4 years of experience in business intelligence, market research, and/or competitive intelligence.
- A solid understanding of the debt relief and consumer finance landscape, including key regulations and market dynamics (debt relief industry connections a plus).
- Demonstrated experience in call listening, coaching, and development, particularly within a customer-facing or analytical role.
- Strategic mindset with the ability to connect data analysis to broader business objectives and long-term strategy.
- Strong proficiency with competitive intelligence tools and technologies, along with a solid understanding of best practices in market and customer insights.
- Proven ability to apply analytical and critical thinking skills to distill complex data into strategic, actionable takeaways.
- Highly organized and adaptable, with experience managing multiple initiatives in a dynamic, fast-paced environment.
- Exceptional written and verbal communication skills, with the ability to craft compelling narratives and present findings in a clear, impactful manner.
- Proven ability to work independently while collaborating effectively with cross-functional teams.
Note: We will be unable to facilitate H1-B Visa transfer or sponsorship, along with STEM-OPT Visa.
Additional Information
Achieve well-being with:
- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.
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What We Do
Formally known as Freedom Financial Network, Achieve launched in 2022 as the leading digital personal finance company helping everyday people get on, and stay on, the path to a better financial future. Achieve delivers personalized financial solutions for real people through intelligent technology and an empathetic human touch. From the single parent trying to buy a home to the overworked employee drowning in debt, we provide innovative solutions, budgeting tools, and education to help them move from surviving to thriving. We put our members first by coaching them through their financial health journey to understand what’s working for them and what’s not. Our tailored approach is designed to meet everyone where they are in life because they’re more than just a credit score.
Our people make the biggest difference. With more than 2,200 teammates between California, Arizona, Florida, and Texas, everyone collaborates together to make an impact towards our mission; to empower everyday people to move forward on a path to a better financial future.
We’re committed to fostering an environment where everyone can belong, while giving their true authentic selves a place to shine. Whether you’re in sales, member support, engineering, product design, IT or any of our other exciting roles, you’ll join a team passionate about serving our members and embracing our core values every day:
Care (For everyone)
Get Better (Every day)
Act With Integrity (Every time)
Collaborate (With everyone)
Why Work With Us
The technology we are building has real human impact to positively change the trajectory of millions of American families living with the crippling weight of consumer debt. Our growing teams are determined to get better every day through open collaboration and genuine family-like care for the whole person—engineers are never lost in the shuffle.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
