The Role
Manage end-to-end manpower outsourcing operations: workforce planning, recruitment coordination, deployment, lifecycle management, client relationships, compliance, payroll coordination, workforce reporting, performance and attrition monitoring, contingency planning, and support for contract renewals and account growth.
Summary Generated by Built In
- Manage day-to-day manpower outsourcing operations, including workforce planning, recruitment coordination, deployment, redeployment, replacement, and demobilization.
- Ensure client manpower requirements are consistently met in terms of headcount, qualifications, competency, and timely deployment.
- Manage client relationships, workforce reviews, complaints, escalations, service requirements, and account retention.
- Monitor attendance, punctuality, absenteeism, attrition, performance, productivity, and employee conduct across client locations.
- Oversee the outsourced employee lifecycle, including onboarding, documentation, training, transfers, promotions, employee relations, performance management, and exit processes.
- Partner with HR, Recruitment, Finance, and Payroll teams to ensure timely staffing, accurate payroll inputs, benefits administration, and resolution of employee queries.
- Ensure compliance with company policies, client requirements, employment regulations, contracts, documentation, and statutory obligations.
- Validate headcount, attendance, overtime, allowances, and other billable to support accurate client billing and account profitability.
- Drive employee engagement and retention initiatives while identifying and addressing key causes of workforce attrition.
- Monitor manpower metrics including headcount, deployment, recruitment fulfillment, attrition, absenteeism, attendance, productivity, payroll exceptions, complaints, and replacement turnaround time.
- Identify workforce risks and implement contingency plans to ensure business continuity during staffing shortages, high attrition, or increased client demand.
- Prepare accurate management and client reports, provide workforce insights and forecasts, and recommend actions to improve service delivery and account performance.
- Support contract renewals, rate reviews, account expansion, and new manpower outsourcing opportunities.
Requirements
- Bachelor’s degree/HND in Human Resources, Business Administration, Management, Industrial Relations, or a related discipline.
- 5–8 years’ relevant experience, with at least 2–3 years in a managerial or supervisory role.
- Proven experience in manpower outsourcing, BPO, recruitment outsourcing, workforce management, facilities management, or high-volume people operations.
- Experience managing large workforces across multiple client locations is an advantage.
- Strong knowledge of employee lifecycle management, labor practices, payroll coordination, workforce reporting, and SLA management
- Strong client relationships, workforce planning, people management, analytical, problem-solving, and communication skills.
- Proficiency in HR, payroll, workforce management, and reporting systems CIPM or other relevant professional certification is an advantage.
Skills Required
- Bachelor's degree or HND in Human Resources, Business Administration, Management, Industrial Relations, or related discipline.
- 5-8 years' relevant experience, with at least 2-3 years in a managerial or supervisory role.
- Proven experience in manpower outsourcing, BPO, recruitment outsourcing, workforce management, facilities management, or high-volume people operations.
- Experience managing large workforces across multiple client locations.
- Strong knowledge of employee lifecycle management, labor practices, payroll coordination, workforce reporting, and SLA management.
- Strong client relationship, workforce planning, people management, analytical, problem-solving, and communication skills.
- Proficiency in HR, payroll, workforce management, and reporting systems.
- CIPM or other relevant professional certification.
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The Company
What We Do
Avetium Consult, now operating as Avetium Technologies, is a Nigerian business technology and business-process-outsourcing company. It helps organizations streamline operations, optimize processes, and improve productivity through enterprise applications, IT infrastructure, cloud services, cybersecurity, customer-management solutions, and managed operational support. The company serves startups, SMEs, large enterprises, and public- and private-sector organizations across Nigeria and the wider African market, with measurable business results.
