Manager Logistics Operations - Dispatching

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

An Operations Manager Dispatch controls the workflow of dispatchers who serve the logistics/supply chain riders. It is their responsibility to ensure all orders are accounted for in each shipment and to ensure each order arrives on time.

What’s On Your Plate?

• Ownership in taking important planning and strategy decisions.

• Oversee budgeting, reporting, planning, and auditing.

• Contribute to the development, implementation, and review of procedures in cooperation with regional and central teams.

• Examine data to identify trends and performance improvement opportunities.

• Reach set targets by driving the mindset towards the company’s values and strategy.

• Share status updates of the operations with upper management and set action plans for improvements.

• Build a strong relationship with senior stakeholders.

• Participating in and contributing to the promotion of the company’s culture and encouraging top performance and high morale.

• Provide strong and inspired leadership for the organization.

• Plan and review compensation actions.

• English proficiency at B1 level or above

• Proven background in BPO and E-commerce operations

• Minimum 3 years of management experience in operations

• Experience managing large-scale and complex operations

• Experience handling multi-market accounts

• Six Sigma Green Belt certification is a plus